Job Description

Responsibilities:

Ensuring consistency of service and safety protocols and guest satisfaction at all times Acting as a resource to the spa team and guests to ensure the spa facility is well-stocked and tidy at all times Provide continuous communication throughout each day, providing constructive information to the spa team Manage current in-house linen inventory and communicate low levels to spa team and laundry facility Manage tea bar and locker room guest supply inventory to ensure everything is stocked and any needs are communicated immediately to the Spa Manager Ensure that any maintenance related issues are reported immediately to engineering, logged on the work request sheet, and reported to the Spa team Provide detailed, personal care with each spa guest to ensure a 5-star guest service experience Set up spa treatments according to protocol in advance of when they are needed Show a great eye for detail and use effective problem solving skills while monitoring the spa facility and spa guest experiences Communicate with all guests in a positive and constructive tone to ensure it is well received Follow all points of SOP for both opening and closing of the spa facility Support safe work habits and a safe working environment at all times Other duties and jobs may be assigned as needed by supervisor

Requirements:

Preferred 2-years resort/hotel or salon/spa experience Previous Spa Attendant experience preferred Excellent verbal and communication skills Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy Knowledgeable of the spa environment and experience Outstanding interpersonal, guest service, listening, and problem-solving skills * Must be highly organized and detail oriented