Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



MAIN DUTIES:

Administration:

• Collect floor keys against signature and room report from the housekeeping office and return them at the end of the shift.
• Fill out the housekeeping attendant report correctly, showing the room status and item cleaned. (including do not service and service refusal)
• Report lost & found items as soon as found in the guest rooms /public areas.

Refer to operations manual (SOPs) for details if required

Financial and Revenue Responsibilities

• Controls the usage of guest amenities, cleaning chemicals, vacuum cleaners and linen ensuring that there is no misuse, wastage.

Training and Human Resources:

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities:

• To attend to guests requests courteously and promptly in the course of duty.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To report any guest comment or complaint
• To respect the privacy of the guests and the confidentiality of the information

Main responsibilities:

• Clean each room assigned thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies.
• Inspect all facilities, furniture and fixtures and report any damage to the supervisor for action and follow up.
• To do special general cleaning in guest rooms as per housekeeping schedule and occupancy level.
• To clean exit stair cases and pantries on the floor level assigned.
• To clean and store all the equipment in its proper place.
• To restock the trolley for the next day.
• To clean all back of house areas and toilets, lockers and offices as per standard set by the hotel.

Miscellaneous:

• To report for duty punctually wearing the correct uniform and name tag.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To maintain good working relationships with your colleagues and all other departments.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required
• All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All Heartists may be assigned to other duties in the hotel as and when required by business levels.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor