Job Description

Position: Housekeeping Attendant (Full time #540108)

Property / Office: Emirates Palace, Abu Dhabi

Location: Abu Dhabi, United Arab Emirates

Responsibilities:


• Clean assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of the hotel product and service knowledge in order to answer guest questions.
• Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
• Verify the physical status of the room and updates the Order Taker of any discrepancies found.
• Report at once to Supervisor and Order Taker lost and found items and coordinate with Order Taker when to bring things down.
• Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, late check-out, and late service required by guests, according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel products and services knowledge in order to answer guest questions.
• To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace.
• Any other duties may be assigned to you from time to time as directed by your Supervisor or Manager.


Skills and requirements:


• Initiative and good customer service skills
• Degree or Higher national diploma
• Minimum 1 year of housekeeping experience working in a 5-star hotel
• Basic housekeeping, chemical, linen, and machinery knowledge is beneficial
• Good English communication

Advertised: 17 Jul 2024 Arabian Standard Time

Applications close: 17 Aug 2024 Arabian Standard Time