We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.
Responsibilities:-
Check the no show record as well as pending reservation.
Check the VIP arrival, special requests and check traces to action.
Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly.
Show complete product knowledge, understand rate structure and apply rate management.
Ensure to send confirmation for new reservation and follow up those without correspondence.
Manage and train reservation staff.
Monitor and analyze reservation system data to maximize occupancy and revenue.
Maintain accurate records of reservations, cancellations, and no-shows.
Coordinate with other departments to ensure smooth operations and guest satisfaction.
Handle revenue.
Implement and enforce hotel policies and procedures.
Stay updated on industry trends and best practices
Job Type: Full-time
Pay: AED2,000.00 - AED3,250.00 per month
Education:
Bachelor's (Required)
Experience:
Reservation Supervisor: 4 years (Required)
Language:
* English (Required)
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