Ensures a high standard of service is delivered to all guests & visitors received in compliance with the company vision, values, brand standards, policies and procedures.
Leads by example to develop strong guest relationships with repeat or long stay guests, actively seeking sales leads, promoting book direct, and encouraging guests to complete hotel reviews and increase name mentions.
Responsible for all first level escalations and make decisions in line with the role scope or escalates accordingly.
Ensures the safety of all guests and manages emergency responses as required in line with company policies and procedures.
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