Job Description

Responsible to: Group General Manager

Responsible for: All Hotel Operational functions including:

- Food and Beverage

- Banqueting/Events

- Front Office and Concierge

- Housekeeping

- Engineering

- SPA & Health Club

Main Scope of Job

To ensure the smooth running of the day-to-day hotel operation in accordance with all international hospitality standards and in line with company policies and procedures - achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.

Duties and Responsibilities

? Establish hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments

? Maintain close liaison with Market Analyst to monitor market trends, competitive data and business forecasts

? Work closely with the Director of Finance to establish annual hotel operating plans, identifying and responding to margin and cost improvement opportunities

? Lead the operational team of the hotel with the objective to maximize efficiency and to achieve the highest volume of revenues and EBITDA

? Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times - and harnessing Guest Satisfaction Survey data is a tool to measure success

? Attract, develop and retain an effective team of department heads and employees, whilst adhering to all company and legal standards

? Monitor and overview consistent training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel and the company

? Implement and adhere to standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards

? Provide clear leadership for quality and take necessary initiatives aligned with business goals and objectives, maintaining close liaison and support for team

? Monitor employee morale and turnover, proactively supporting the Employee Satisfaction Survey process and ensuring action plans are established and followed up to address issues

? Ensure that building and plant are maintained to company and legal standards - prepare a plan including all necessary investments to guarantee short and long term standards with a special emphasis on guest experience and the hotels positioning in the market environment.

? Ensure a cost effective, innovative and quality rooms / food and beverage operation in the hotel through effective product planning, marketing and product presentation

? Monitor IT implementation standards and track software enhancements to ensure best use and application

? Monitor purchasing activities and promote actions to achieve best value for money while maintaining corporate and divisional standards

? Establish positive contacts within internal organisation to ensure best use of company's skills, services and professional knowledge

? Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process

? Identify opportunities for resources and facilities to be shared between the sister properties and focus on implementing best practices

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Hotel Manager or Hotel Operations Manager: 4 years (Required)

Language:

• arabic (Required)