Hotel Manager
(11489)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests\' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests\' expectations at every possible turn.Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Hotel Manager to join our team at One&Only Royal Mirage Hotel in Dubai.With the global growth of our brands, you will be an integral part of Resort's success and your role goes beyond developing potential relationships with our clients. Where you will add significant value, identifying ways to further strengthen and, to continuously support in providing outstanding service to our business; ensuring quality and consistency in all that we do.Key Duties and Responsibilities

• Be responsible for the resort management.
• Understand and abide by all Government laws relating to the hotel.
• Be actively involved in enforcing compliance of all Kerzner International programs.
• Ensure service programs are in place and executed against.
• Provide timely, real-time feedback to management and colleagues on service and operational standards, including feedback on even the smallest service and operational details.
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Review and follow up on property guest review platforms scores, comments and assist to provide feedback to customers.
• Act as a project manager for the execution of capital improvements
• Provide coaching on operations.
• Manage and sustain sales and marketing strategy for the property.
• Establish property sales strategy, goals, and action plans.
• Manage relationships with decision makers at top accounts for the resort.
• Interact with in house guests to prospect for new sources of business.
• Measure, analyze, and communicate property performance using a variety of financial or non-financial data including controllable costs, sales revenue, guest satisfaction, and colleague engagement data.
• Control and analyze departmental costs to ensure performance is within budget.
• Conduct business reviews periodically.
• Ensure ongoing development of managers with respect to recruitment, performance appraisals, counseling, coaching, training, and disciplinary action.
• Attend/lead daily morning briefings and any other meetings as scheduled.
• Undertake additional duties as requested by the General Manager of the resort.

Experience and Qualifications:

• Ability to lead, motivate and develop colleagues.
• Be innovative, financially savvy, Connect emotionally with guest and internal customer.
• Be well versed in the Colleagues competencies of Kerzner International.
• 2 Years\' experience in a similar position in an executive committee capacity.
• Strong Microsoft Offices skills.
• Excellent spoken and written communication skills in English and Arabic languages.
• Bachelor's Degree required, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.Please apply directly through this website and submit your most recent CV.We Thank You for your interest at Kerzner - The One&Only Resorts. Please note that only shortlisted candidates will be contacted.Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International