Hotel Manager
Ajman, United Arab Emirates
Job Description
We are seeking a dynamic Hotel Manager to help lead our team. Our Manager will create a warm welcoming experience for every guest. Your positive attitude will guide our team to achieve greatness. Key Requirements:
- Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.
- Assists the Senior VP of Operations in leading the team in the development and implementation of property-wide strategies.
- Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
- Builds relationships with key customers and is involved in the sales process.
- Must be available to work flexible hours including evenings, weekends, & holidays.
- Demonstrates hotel culture by creating a fun, happy, and safe work environment.
- Performs duties of the department supervisors in his or her absence.
- Responsible for the appropriate scheduling of the front office and front desk team members, labor reports, and payroll.
- Monitors statistical and financial records, prepares reports for the hotel.
- Assists in the development of the annual marketing plan by developing strategies to increase occupancy and revenue.
- Monitors the actual to budget ratios throughout the year.
- Responsible for team member engagement, communications, training, and development.
- Responsible for Guest Service scores, reviews the scores with the staff, site areas for improvement, and creates incentives.
- Protects the hotel and assets by enforcing and maintain security, preventative maintenance, and safety program.
- Motivates the staff and establishes a productive and positive work environment.
- Establishes consistent operating procedures.
- Organizes all deposits as directed by the Sr. VP
- Loads all direct bills into the system as directed by the Sr. VP.
- Keeps abreast of the competition.
- Provides all hiring and orientation for new employees.
- Handles guest complaints and special requests.
- Demonstrates a commitment to service and guest engagement.
- Completes additional tasks as assigned.
- Hotel management: 3 years (Required)
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Job Detail
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Job IdJD1595759
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAjman, United Arab Emirates
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EducationNot mentioned