Job Description

Summary

• To be familiar with all food and beverage items on the outlet menu.


• To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.


• To take food and beverage orders from guests, upselling wherever possible.


• To utilize the outlet point-of-sales system as prescribed


• To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.


• To serve food and beverages according to the standards established.


• To clear tables and removes dirty dishes to the dish area.


• To complete opening and closing duties as assigned.


• To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.


• To follow presentation guidelines as established by the Food & Beverage Manager.


• To maintain the assigned station / section in a clean and orderly manner at all times.


• To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.


• To make sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.


• To work in a supportive and flexible manner with other employees and other departments, in a spirit of "We work through Teams".


• To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.

Qualifications

• Has at least a Diploma in Hospitality management or other relevant fields.


• Has minimum of 1 year of solid experience as a Hostess.


• Has high understanding of restaurant etiquette.


• Has English communication in both written and spoken.


• Has ability to provide top-notch customer service in a fast-paced environment.


• Has strong Food & Beverage knowledge, excellent customer service and good communication skills.


• Has positive attitude and interpersonal skills.