:Eram Talent is currently seeking a Hostess to join our team in Saudi Arabia. As a Hostess at Eram Talent, you will play a vital role in creating a warm and inviting atmosphere for guests. Your responsibilities will include greeting and seating guests, managing reservations, and providing excellent customer service in a culturally diverse environment.Responsibilities:
Welcome and greet guests with a friendly and professional demeanor
Greet guests warmly as they arrive, escort them to their tables, and provide assistance with seating arrangements as needed.
Manage the reservation system, including taking reservations, updating availability, and confirming bookings with guests.
Handle guest inquiries, requests, and special accommodations, such as dietary restrictions or special occasions, with professionalism and courtesy.
Supervise and train host/hostess staff, providing guidance on greeting protocols, seating procedures, and guest service standards.- Assign duties and responsibilities to host/hostess team members, ensuring that staffing levels are adequate to meet guest demand.
Manage the restaurant\'s reservation system, inputting and updating guest information, preferences, and special requests accurately.
Organize and maintain reservation records, guest lists, and seating charts, ensuring confidentiality and accuracy of information.
Address guest complaints or concerns promptly and professionally, seeking solutions to ensure guest satisfaction and retention.
Requirements:
Excellent English -verbal and written.
Bachelor\'s degree in business administration, Hotel Management or an equivalent
Previous experience as a host/hostess or in a similar guest service role, with demonstrated leadership abilities.
Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and management.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
Proficiency in reservation management software, point-of-sale systems, and Microsoft Office Suite.
Ability to remain calm and composed under pressure, with a positive attitude and a commitment to delivering exceptional guest experiences.