Hostess (european Or Russian Speaker)
Dubai, United Arab Emirates
Job Description
Job Summary: To create a luxurious and professional F&B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders / F & B Manager. Duties and Responsibilities:
- Provide a warm and friendly welcome, leading guests and seating them at their table.
- Take telephone bookings and maintain a clear and organized reservations system.
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus.
- Correct preparation of all necessary operational materials.
- Effectively control guest flow in the restaurant ensuring maximum turnover.
- Maintain and update guest database on a daily basis.
- Perform all opening, closing and side duties and fill out the required checklists.
- To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence.
- Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings.
- To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly.
- Must follow all processes and SOP\xe2\x80\x99s strictly and efficiently as instructed by the F & B Manager.
- Address all guests by name to create a personalized service.
- Recognize and acknowledge all our regular and VIP guests and their preferences.
- Update the Outlet Leader and Colleagues during briefings and service on guest\xe2\x80\x99s preferences and update any new preferences in Opera for in House guests and on the given external booking system for Patrons.
- Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader to ensure an efficient solution is found.
- Where needed to make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests for the buffet.
- To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner.
- Maintain good working relationship with own colleagues, and all other departments.
- Learn safety, sanitation and hygiene policies.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
- Ensure the restaurant is ready to receive guests prior to opening and that both Service Team and tables are ready in line with opening standards.
- Carry out any other duties as and when assigned by the F & B Manager.
- European or Russian (Required)
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Job Detail
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Job IdJD1595455
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned