Job Description

Overview:

Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai's illustrious neighbourhoods.

Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club's Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience. As part of The First Group, the region's pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand - it is a commitment, a passion, and a journey into Dubai's finest.
Discover a rewarding career with The First Collection at Jumeirah Village Circle. Located near the Dubai Marina and other vibrant cityscapes, this 491-room urban resort provides the ideal gateway to Dubai's array of immersive experiences. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), The First Collection at Jumeirah Village Circle offers convenient access to neighbouring malls, parks, cafes, and restaurants, while its own signature dining experiences include Sante Ria, Village Bistro and The First Collection's award-winning Risen Cafe & Artisanal Bakery.


Additionally, guests can unwind within an exclusive club lounge, outdoor pool, gym, and spa. Another exceptional offering includes complimentary access to Soluna Restaurants and Beach Club, located on The Palm Jumeirah, which seamlessly blends city energy with beachside tranquillity. Explore opportunities with us today and become part of a team dedicated to excellence in hospitality.


:

The Hostess is the first point of contact for guests at our restaurant, setting the tone for an exceptional dining experience. As a key member of the Food & Beverage team, the Hostess welcomes and seats guests promptly and courteously, manages reservations, and ensures a seamless flow of service. This role requires excellent interpersonal skills, poise, and the ability to handle various situations with professionalism and charm.

• Warmly welcome guests upon arrival, confirm reservations, and seat them in accordance with seating plans, optimizing table assignments to ensure a balanced service for the waitstaff.
• Take reservations over the phone, via email, and through online booking systems. Manage guest requests and maintain an accurate record of all reservations.
• Coordinate with the kitchen, service staff, and management to keep wait times short and tables efficiently rotated. Inform guests of any expected wait times and provide regular updates.
• Maintain a professional and friendly demeanor at all times, creating a positive, lasting impression on guests. Address guest inquiries, provide menu recommendations, and handle any initial guest concerns.
• Ensure the entrance, lobby, and hostess area are clean, tidy, and inviting. Arrange menus and other materials, replenishing supplies as necessary.
• Assist servers and other team members with seating, clearing tables, and managing crowd flow, especially during peak times.
• Stay updated on the restaurant's menu offerings, including daily specials, dietary options, and ingredients, to answer guest questions effectively.


Desired Skill & Expertise:
• Previous experience in a similar role, preferably in a hotel or fine-dining setting, is an advantage.
• Exceptional interpersonal and communication skills; ability to handle high-pressure situations gracefully.
• Presentable, with a focus on personal grooming and attire, in alignment with hotel standards.
• Positive attitude with a collaborative approach to working with other departments and team members.
• Fluency in Spanish is required.