Description

Hostess

Abu Dhabi - United Arab Emirates

Full-time

Company Location: Anantara Eastern Mangroves Abu Dhabi Hotel

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world\'s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.



Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

To work as a team with colleagues, to ensure timely service and a smooth running operation.

To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

To perform every guest interaction in a friendly and welcoming manner

To maintain professional telephone etiquette and a perfect understanding of reservation\'s policies and procedures.

To be completely familiar with the services offered in the restaurant and throughout the hotel.

To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.

To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.

To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.

To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.

Pitch in and help in service whenever the need arises

Work with the Cashier and relieve Cashiers on break

Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

To work as a team with colleagues, to ensure timely service and a smooth running operation.

To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

To perform every guest interaction in a friendly and welcoming manner

To maintain professional telephone etiquette and a perfect understanding of reservation\'s policies and procedures.

To be completely familiar with the services offered in the restaurant and throughout the hotel.

To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.

To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.

To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.

To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.

Pitch in and help in service whenever the need arises

Work with the Cashier and relieve Cashiers on break

Qualifications

Relevant experience as a F&B Hostess or similar is an asset

Diploma/ BS degree in hospitality management, business administration, or related field

Excellent communication skills & guest engagement skills

Excellent problem resolution skills along with outstanding communication and active listening skills

Ability to work flexible hours

Proficiency in English

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