Scope and ObjectivesThis position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservation using dining reservation system and updating patrons\' preferences & history.Key Deliverables and ResponsibilitiesEnsure correct grooming standards are followed at all timesExceed guest satisfaction by knowing preferences and update profilesAttending to phone queries or reservations.Attending to walk ins.Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basisAnticipate and service of guests\' requirements at all timesFollowing up daily financial targets of area/divisionUse opening and closing checklist to ensure smooth opening and closing of the venueCommunicating reservations needs and special requests to the ManagersCoordinating reservation with Dining Reservation Department & other Hostesses.Managing the log bookHandling seating cards to enable guest recognition.Maintaining guest history.Assisting guests to their tables.Seating of guests.Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marksTo coordinate and assist in service according to service standards.To ensure a very high standard of service is held and maintain at all times.To communicate with Head Hostess, Supervisors, Restaurant Assistant Manager and Restaurant General Manager of all issues concerning the outlet.To be aware of Hotel standards & policies.To feel empowered and accountable within the work placeKeep manager on duty updated of any guest feedback so they can update the Glitch ReportMaintains the HACCP & FIFO standards as required by the regional governing bodyFollow Hotel Evacuation Policy in case of an EmergencyAttend all necessary briefings and training sessions as instructed by the ManagerHandle financial procedures according to guidelines set by the finance departmentIdentify potential problems and anticipate guest needs, ask for assistance before service breakdown occursPerform any duties and special projects as requested by management whether in your own department or any other department in the hotelAll issues and negative guest feedbacks needs to be properly reported on glitch systemFollow care program at all times, and report issues through the system to maintenanceTo carry out any other reasonable duties and responsibilities as assigned.QualificationsPersonal AttributesMotivator & role modelPositive attitude and well spokenResult drivenDisplays initiativeCommitment to professional valuesTeam creatorCustomer / people orientedCreative / open-minded

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