Position Job Start DateJanuary 2025Job TitleCustomer Service HostVacanciesMultiple vacancies based in Abu Dhabi, Dubai, Fujairah and Sharjah regionNumber of years of experienceCustomer Service and Hospitality BackgroundPosition Reports toTrain and Station MasterNature of WorkFull-timeShiftFlexible to work on different shift patterns with a maximum of 48 per week work, excluding any applicable Overtime.QualificationHigh SchoolLanguage PreferenceGood communication skill in English xc2xb7 Provide exceptional customer service to passengers, addressing their needs, inquiries, and special requests promptly and courteously.xc2xb7 Assist passengers with boarding, seating, luggage handling, and any other onboard requirements, ensuring a smooth and enjoyable journey.xc2xb7 Maintain cleanliness and tidiness of passenger cabins and common areas, promptly reporting any issues to the Train Master.xc2xb7 Adhere to safety regulations and emergency procedures, ensuring the safety and well-being of passengers throughout the journey.xc2xb7 Ensure that onboard amenities, such as restrooms, refreshments, and reading materials, are well-stocked and in good condition.xc2xb7 Assist with onboard catering services, including serving meals and beverages, as well as handling payments and inventory management.xc2xb7 Be prepared to assist with emergency situations, following established protocols and working closely with the onboard supervisor and crew.xc2xb7 Maintain clear and effective communication with passengers, crew members, and the onboard supervisor to ensure a coordinated and pleasant travel experience.xc2xb7 Monitor passenger comfort and take proactive steps to address any issues, such as adjusting climate control or lighting.xc2xb7 Collaborate closely with onboard crew members and the onboard supervisor to ensure a cohesive and efficient service delivery.xc2xb7 Perform shifts and emergency duties when required.xc2xb7 Welcome passengers at the station, assisting with inquiries, ticketing, and providing information on schedules and services.xc2xb7 Ensure a smooth and efficient boarding process, assisting passengers with seating, luggage, and any special requests.xc2xb7 Verify and process passenger tickets, ensuring accuracy and compliance with fare regulations.xc2xb7 Maintain the cleanliness and organization of station facilities, including waiting areas, restrooms, and platforms.xc2xb7 Make announcements regarding train departures, arrivals, and any important information to keep passengers informed.xc2xb7 Address passenger inquiries, concerns, and requests courteously and promptly, ensuring passenger satisfaction.xc2xb7 Manage passenger flow during peak travel times to ensure an orderly and safe station environment.xc2xb7 Provide extra assistance to passengers with disabilities or those requiring special accommodations like pregnant ladies or senior citizens.Job Specificationxc2xb7 No restriction on height or weightxc2xb7 No visible tattoos.xc2xb7 No nasal piercings, female ear piercing x1 per ear worn,xc2xb7 For male candidates, tidy well-kept beards/moustacheSafety Criticalxc2xb7 It is not a safety critical role.Training periodxc2xb7 Upto 4 months of trainingDress codexc2xb7 Uniforms provided by the companyBenefitsxc2xb7 Shared Accommodation and Transportation is provided by the CompanyTarget SectorsTransportationCustomer service sectorHotelsHospitalsAirport

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