Job Description

· Oversee day-to-day operations, coordinating with all support staff to ensure smooth functioning.

· Train support staff in accordance with hospitality protocols, ensuring high standards of service delivery.

· Maintain strong customer relations, fostering positive experiences for both employee and guests.

· Prioritize employee & guest satisfaction by promptly addressing concerns and ensuring exceptional service.

· Monitor service quality and uphold company standards.

· Manage inventory and supplies, ensuring adequate quantities and quality for daily operations.

· Evaluate support staff performance and engagement, providing feedback and recognition.

· Prepare financial reports based on operational activities and expenses.

· Handle employee & guest complaints professionally and promptly, resolving issues to satisfaction.

· Lead and motivate support staff team, taking ownership of all activities and encouraging a collaborative work environment.

· Enhance employee& guest satisfaction through extraordinary service delivery.

· Conduct inventory management checks to optimize stock levels and minimize waste.

· Manage the supply chain, tracking inventory and ordering essential supplies for smooth operations.

· Experience no less than five years in hotels, VIP companies or hospitality companies

Requirements

· Excellent supervision skills

· Excellent communication skills

· Excellent Microsoft office knowledge ( Excel, PowerPoint...)

· Excellent knowledge in reporting

· Presentable