Job Description

The Role

Staff Supervision and Training: o Supervise and coordinate the activities of the hospitality team. o Conduct regular training sessions to ensure staff are knowledgeable about service protocols and standards. o Evaluate staff performance and provide feedback to promote professional development. Guest Relations: o Serve as the main point of contact for VIP guests and ensure their needs are met promptly and efficiently. o Address and resolve guest complaints and issues with professionalism and courtesy. o Ensure that guest feedback is collected and used to improve service quality. Operational Management: o Oversee the day-to-day operations of the hospitality department. o Ensure compliance with health and safety regulations. o Monitor inventory and manage supplies to ensure seamless service delivery. Protocol Implementation: o Develop and implement service protocols and procedures to enhance guest experience. o Ensure that all staff adhere to established protocols and standards. o Update protocols as needed to reflect changes in service trends or organizational policies. Event Coordination: o Assist in planning and coordinating events to ensure they run smoothly and meet guest expectations. o Collaborate with other departments to ensure all aspects of events are executed to the highest standard. Reporting and Analysis: o Maintain detailed records of operations, guest feedback, and staff performance. o Prepare regular reports for management on department activities and performance. o Analyze data to identify areas for improvement and implement corrective actions.



Requirements

Education: o Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Experience: o Minimum of 3-5 years of experience in a supervisory role within the hospitality industry. o Proven track record of delivering exceptional guest service and managing teams effectively. Skills and Abilities: o Excellent interpersonal and communication skills. o Strong leadership and team management abilities. o Ability to handle high-pressure situations with grace and professionalism. o Detail-oriented with strong organizational skills. o Proficiency in Microsoft Office Suite and hospitality management software.



About the company

The Company manages human resources and salaries in different aspects related thereto which helps our clients to focus effortlessly on their core business and strategic goals without the burden of managing staff and taking care of their affairs, starting from selection and appointment procedures, regulation of employment contracts and determine the contractual obligations with highest international quality standards.