Job Description

Position Summary:

The Holidays Manager at Elevate Trips is responsible for designing, promoting, and managing holiday packages that cater to diverse customer segments. The role demands a strategic thinker who can balance creative planning with practical execution, ensuring exceptional customer experiences and robust sales performance.

Key Responsibilities:

1. Planning and Organizing Holiday Packages:

- Design and Develop holiday packages for various destinations, tailored to the preferences and budgets of different customer segments.

- Innovate and Customize packages for special occasions, themed holidays, and emerging travel trends.

- Analyze Market Trends to identify popular destinations and new opportunities for package creation.

2. Vendor Management:

- Negotiate Contracts with airlines, hotels, car rental companies, and other service providers to secure the best rates and terms.

- Maintain Relationships with key vendors to ensure quality service and competitive pricing.

- Evaluate Vendors regularly based on performance, reliability, and customer feedback to maintain high standards.

3. Marketing and Promotion:

- Collaborate with the Marketing Team to promote holiday packages through various channels, including digital marketing, social media, and events.

- Develop Marketing Strategies to highlight the unique aspects of holiday packages and attract a diverse customer base.

- Manage the Marketing Budget to ensure effective allocation of resources towards achieving marketing objectives.

4. Customer Service:

- Ensure Customer Satisfaction by addressing issues or complaints promptly and effectively, coordinating with relevant parties to resolve problems.

- Implement Feedback Systems to gather customer insights and improve service offerings.

- Enhance Customer Experience by providing personalized services and recommendations.

5. Training and Team Development:

- Organize Training Programs for team members to improve skills in customer service, communication, and industry trends.

- Mentor and Guide junior staff, sharing industry knowledge and best practices to foster professional growth.

- Implement Performance Management systems to track and enhance team performance through regular feedback and reviews.

6. Staying Updated and Innovating :

- Keep Abreast of Industry Trends and integrate relevant developments into holiday packages, such as eco-tourism or adventure travel.

- Foster a Culture of Innovation by exploring unique destinations and activities to offer in holiday packages.

- Encourage Continuous Learning within the team to stay updated on the latest trends and technologies in the travel industry.

7. Financial Management:

- Monitor and Manage Budgets for holiday packages, ensuring profitability while maintaining competitive pricing.

- Analyze Sales Performance to identify opportunities for growth and areas for improvement.

Qualifications:

- Education: Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.

- Experience: Minimum of 5 years in the travel or tourism industry, with at least 2 years in a managerial role.

-Skills:

- Strong negotiation and vendor management skills.

- Excellent planning and organizational abilities.

- Proficiency in marketing and promotional strategies.

- Exceptional customer service skills.

- Leadership and team management capabilities.

- Ability to stay updated with industry trends and integrate them into offerings.

- Financial acumen for budget management and sales analysis.

Job Type: Full-time

Pay: AED10,000.00 - AED12,000.00 per month