The Role
Maple Suites Holiday Homes LLC Operations Manager - Full Time About Maple Suites Holiday Homes: Maple Suites Holiday Homes is a top-tier holiday homes rental company. We offer exceptional housing experiences in Dubai for both business and leisure travellers from all across the globe. Our portfolio of primely located, fully-furnished apartments will meet and exceed our guests needs. At Maple Suites\xc2\xae, we are committed to making our guests live like a local! : Responsible for the day-to-day management of providing temporary accommodation for guests, including but not limited to, management of bookings, check-ins, check-outs, customer inquiries or complaints, extensions, or cancellations on company website as well as platforms like Booking.com, Airbnb, and other platforms. Arranging all the necessary maintenance, housekeeping, laundry, and all kinds of guests requests pertaining to their stay. Corresponding with and supervising the Operations Assistants and reviewing their property inspection reports to ensure all properties are always kept in good conditions, and are well cleaned after each check-out, and ready for the next guest. Ensuring the compliance of all properties with all regulatory standards (e.g. health and safety standards, licenses, permits, etc.). Bookkeeping and revenue management of all properties under your account. Updating the monthly calendar pertaining to availability, housekeeping, maintenance, inspections, or renovation work required for all units. Continuously monitoring the price competition in the market. Contribute to client acquisition. Delivers 100% customer satisfaction consistently by providing the customer with a top-notch experience with their stay. Performing all other aspects of holiday homes management as deemed necessary by the companys management. Job Type: Full-time Compensation: Salary range: AED 5,000 - AED 5,500 per month + bonus.Requirements
Qualifications: Bachelors degree or diploma in Hospitality Management, Business Administration, or similar field. Must have at least 2 years of experience in a similar role in the UAE. Must have very good knowledge of how to use holiday homes management software / reservations management software. Strong communication skills and organizational skills. Excellent analytical and problem-solving skills. Proficient in Microsoft Office. Exhibits a high level of professionalism, attention to detail, and a positive attitude. Must be able to work flexible schedules, including weekends and holidays when necessary. Fluent in English, other language skills are a plus. Having a UAE Drivers License is a plus. Ability to Commute: Within Dubai (required).About the company
Why Wasma? Professional Property Management, Industry Know-How, Expansive Network.
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