Job Description

Please make sure to answer all questions attached, and to complete any assessments to consider your job application (if no answered, assessments not completed application will not be cancelled automatically)

We are looking to hire experienced Guest Relations & Operations Executive, to take care of 10 apartments managed as holiday homes. We have plan to grow bigger, and onboard up to 100 units, so we look for someone who is looking to have the passion and grow with the company.

Responsibilities:

1. check in the guest following workflow (on field)

2. ?check out the guest following workflow (on field)

3. ?Registration of the guest in the building management system, according to the apartment.

4. Share ?owner statements by 10th monthly

5. ?DTCM Registration for new units onboarded

6. ?DTCM Unit permit for new units onboarded

7. ?Changing the price of advertisements on price labs and local portal such as Airbnb, Booking

8. ?Viewing of the property (if requested)

9. ?responding to guest inquires on channels or on calls

10. ?arranging cleanings with the cleaning company

11. ?Handling maintenance complaints

12. ?Handling owner's inquiries or complaints

13. Collecting or refunding payments such as booking charges, and security deposit.

14. Conduct property inspections before and after guests' stays to ensure the highest standards of cleanliness and maintenance are met.

15. Maintain a deep knowledge of the various properties in the company's portfolio, including their features, layouts, and unique selling points.

16. Collaborate with housekeeping and maintenance teams to ensure timely resolutions to any issues reported by guests.

17. Provide clear and detailed information about the property's rules, regulations, and safety procedures to ensure a secure and pleasant stay for guests.

18. Assist with additional tasks such as property viewings, key activation/deactivation, property visits, inspections, and transportation when necessary.

19. Collaborate with other departments within the company to ensure seamless operations and excellent guest experiences.

Requirements :

• Holding UAE driving license and a personal car to be used in work.
• Experience in Holiday Homes management.
• English clear and professional oral skills.
• Customer service skills.
• CRM management.
• Be ready to join immediately
• Answer all questions attached to this job application

Job Types: Full-time, Permanent, Fresher

Pay: AED3,500.00 - AED5,000.00 per month

Application Question(s):

• Do you have valid UAE driving license? Do you have personal car that you can use for work purposes to help guests check in/out?
• Do you have Holiday Homes management experience?
• How many years of experience do you have working in Holiday Homes and which position?
• Do you have Portals listing experience, such as Airbnb or Booking?
• Do you have a valid employment or sponsor visa from family that can be valid while working for Baytik Holiday Homes?
• Do you need Employment visa so you can work officially in Baytik?
• Is 4,000 AED is a good monthly salary for you?
• What is fair monthly salary for this job as you read in description? (In AED)
• What is a fair monthly salary for you, considering your experience and education? What is your age?
• Do you have commitment with any other part time or full time jobs?
• How many years you have working on Excel or Google Sheets?
• How many years you have working on MS Word or Google Docs?
• How many years you have working on CRM system for holiday homes management?
• Can you start to work on 27/Jul/2024? In which area you live in Dubai such as Al Barsha, Business Bay etc.?
• Giving false information may lead to your job application to be terminated, would you consent that you provided the full true, proper answer to all questions?