Job Description

We are a reputable holiday home management company in Dubai, specializing in providing exceptional experiences for our guests. As part of our expanding team, we are looking for a dedicated and experienced Holiday Home Administrator to ensure smooth operations and high guest satisfaction.

Job Summary: As a Holiday Home Administrator, you will manage day-to-day administrative tasks, coordinate property bookings, and ensure that our guests enjoy a seamless experience from booking to check-out. The ideal candidate will be detail-oriented, customer-focused, and experienced in managing vacation rentals.

Responsibilities:

• Guest Communication: Respond to guest inquiries, handle bookings, and provide check-in/check-out instructions.
• Booking Management: Update and monitor availability on various booking platforms (Airbnb, Booking.com, etc.), ensuring accurate calendar and price updates.
• Property Coordination: Arrange and oversee cleaning, maintenance, and property inspections, ensuring each property is ready for guests.
• Customer Service: Address guest issues or complaints promptly, ensuring high satisfaction.
• Inventory & Supplies: Maintain an inventory of property supplies and coordinate restocking as needed.
• Financials: Track and report income from rentals, process payments, and coordinate with the finance team for accurate record-keeping.
• Compliance: Ensure each property meets local regulations and health & safety standards.

Requirements:

• Experience: Minimum 1-2 years of experience in holiday home/vacation rental management, hospitality, or property management.
• Skills: Strong communication skills, with fluency in English (Arabic is a plus).
• Technical Proficiency: Familiarity with booking platforms (e.g., Airbnb, Booking.com) and property management software.
• Customer-Focused: Friendly, problem-solving attitude with a passion for guest service.
• Availability: Flexibility to respond to guest needs, including weekends and holidays.

Benefits:

• Competitive salary
• Opportunity to work in a growing and dynamic industry
• Professional development and training opportunities
• Supportive team environment

Job Types: Full-time, Permanent

Experience:

• Relevant: 1 year (Required)