Helpdesk Operator

United Arab Emirates, United Arab Emirates

Job Description

Job Purpose:Operates the helpdesk by receiving requests, resolving and allocating accordingly.Key Responsibilities:
  • Utilize and operate the CAFM & Helpdesk system.
  • Receive calls and determine, category, type and response.
  • Enter the details of the request on the Helpdesk system.
  • Advise the caller of when to expect a first line of response.
  • Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate.
  • Be aware of multiple calls regarding the same issue and advise accordingly.
  • As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller.
  • In the event of a further untimely delay, escalate to concerned parties and inform the caller.
  • If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed.
  • Closes the loop with the end user to their satisfaction.
  • Carries out telephone surveys.
  • Any other customer facing activity as instructed.
  • Support in CAFM and other technology related activities.
  • Logs and resolves CAFM related requests.
  • Support in data management tasks and other tasks given by management.
Skills Required:
  • Strong organizational skills, interpersonal skills and a positive attitude.
  • Strong verbal and written communication skills.
  • Proven skills related to the position.
  • Strong communication and interpersonal skills.
  • Ability to delegate tasks and supervise others.
  • Great multi-tasking abilities and attention to detail.
Qualifications:
  • Degree in Information Technology or equivalent experience
  • Has Helpdesk experience
  • Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project, and Outlook.
  • Technology savvy, with interest in IT & Systems.
  • Approx. 3 plus years related experience.
Business Unit: GBU Energy SolutionsDivision: ESI AMEA - GCC & Pak - UAELegal Entity: ENGIE Cofely Energy Services LLCContract Type: PermanentJob Type: Full - TimeProfessional Experience: Skilled ( >3 experienceEducation Level: High School Diploma/GED/A Levels

Engie

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Job Detail

  • Job Id
    JD1724359
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Not mentioned