Job Description

Help Desk




Role: Help Desk - Branches



Location: Sharjah




Role Purpose:


• To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings.



Key Accountabilities of the role:



These are the main responsibilities of this role




Responsibilities:


• Maintaining a high level of service attitude towards customers.
• Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing etc.,
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.



Specialist skills / Technical knowledge required for this role:


• Knowledge of ADIB's Retail & institutional Banking products & services
• Knowledge of ADIB's Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills
Job ID 300002318709420