Help Desk Agent
Dubai, United Arab Emirates
Job Description
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Help Desk Agent
Role : Help Desk Agent
Location : Dubai
Role Purpose:
To assist customers in their banking requirements by delivering high quality service while projecting ADIB\'s professional image in all interpersonal dealings.
Key Accountabilities of the role
RESPONSIBILITIES:
Specialist Skills / Technical Knowledge Required for this role:
1. knowledge of ADIB\'s Retail & institutional Banking products & services
2. knowledge of ADIB\'s Operational Policies & Procedures
3. Knowledge of UAE banking practices , regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. Fair knowledge of service standards
6. Knowledge of Cross Sales
7. Computer skills
Role : Help Desk Agent
Location : Dubai
Role Purpose:
To assist customers in their banking requirements by delivering high quality service while projecting ADIB\'s professional image in all interpersonal dealings.
Key Accountabilities of the role
RESPONSIBILITIES:
- Maintaining a high level of service attitude towards customers.
- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos, customer letters, filing etc.,
- Delivery of cheque books and ATM cards to customers
- Handling and delivering captured card issues on account of customers
- Delivery of covered cards to customers
- Delivery of returned cheques to customers
Specialist Skills / Technical Knowledge Required for this role:
1. knowledge of ADIB\'s Retail & institutional Banking products & services
2. knowledge of ADIB\'s Operational Policies & Procedures
3. Knowledge of UAE banking practices , regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. Fair knowledge of service standards
6. Knowledge of Cross Sales
7. Computer skills
Job ID 300002177918532
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Job Detail
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Job IdJD1672319
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned