• To be an ambassador of the hotel, in and outside the work place.
• To always keep the working area clean and well maintained.
• To provide safe working environment using appropriate materials, equipments and supplies.
• To properly use the telephone etiquette as per Sofitel standards.
• To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
• To offer a warm welcome to all guests and ensure that they enjoy their stay.
• To personally greet and escort the guests rather than pointing out directions.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
• To call the manager for advice in serious cases or if an approval is required.
• To share daily activity highlights with the manager including internal and external guest opportunities.
• To be aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• Implement Fitness programs & assessment procedures.
• Participate in all trainings organized by Sofitel.
• To daily follow the checklists.
• To report any equipment malfunction to the Assistant Manager and follow up accordingly.
• To assist in maintaining the gymnasium area (floor, mirrors, fitness machines, etc. )
• To regularly check the tennis court area to assist guests and ensure its orderliness.
• To comply and reinforce the safety regulations and procedures of the hotel.
• Assisting clients in all aspects regarding their exercise regimen with complete information about the appropriate exercises, proper execution, health advice and nutrition.
• To continuously maintain and service all equipments related or assigned to the department, as specified in equipment manuals.
• To be flexible with working hours.
• To project a positive and motivated attitude.
• To be fully conversant with first aid.
• To oversea the operation when the supervisors are not present.

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