Job Description

Position Overview:

The Head Waiter will handle all pre-booked customer orders placed online, over the phone, or via WhatsApp. This role involves coordinating with delivery platforms, managing client relationships, and ensuring operational efficiency across various departments.

Key Responsibilities:

Handle pre-booked orders placed online, over the phone, and through WhatsApp.

Provide accurate information about products, services, and promotions to customers.

Address and resolve customer inquiries and complaints promptly and professionally.

Ensure accurate and timely processing of all pre-booked orders.

Coordinate with delivery drivers to facilitate smooth and timely deliveries.

Collaborate with the kitchen team to ensure orders are prepared and dispatched on time.

Manage online orders via platforms such as Talabat, Deliveroo, and Careem, while maintaining strong relationships with platform representatives.

Share marketing and promotional details with management to enhance sales opportunities.

Maintain strong relationships with wholesale clients to drive repeat business.

Maintain and update customer and client databases with accurate order and contact information.

Conduct monthly inventory checks and ensure accurate updates in the SAPAD system.

Process transactions and maintain accurate records using the POS system.

Coordinate with suppliers for placing new orders and receiving deliveries.

Ensure all supplies meet quality standards and are received in a timely manner.

Train subordinates on the proper use of the POS and SAPAD systems.

Support team members in delivering excellent customer service and meeting operational goals.

Liaise with HR and Accounts departments for related administrative tasks.

Generate and share sales and operational reports with senior management.

Participate in team meetings to identify and resolve operational issues.

Gather customer feedback to improve services and identify trends.

Monitor competitor activities and suggest strategies to improve market presence.

Requirements:

Minimum 4 years as Head Waiter or customer service role within the F&B industry, Bakery/Cake Shop in UAE (preferably Abu Dhabi). Language Proficiency: English is required. Education: High school diploma or equivalent; a degree in Business, Marketing, or Hospitality is a plus. Technical Skills: Proficiency in POS and SAPAD systems is required. Customer Focus: Exceptional communication and interpersonal skills for handling pre-booked orders. Organization: Strong multitasking abilities with attention to detail. Problem-Solving: Ability to resolve customer concerns and operational challenges effectively. Team Player: A collaborative approach to working with colleagues and cross-functional teams.

Attractive Salary, Incentive and Other Benefits.

Salary: AED 2500 to AED 2800 (all-inclusive). Offered based on your experience and qualification.

Locations: Abu Dhabi, UAE.

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED2,800.00 per month

Application Question(s):

Must have experience as Captain Waiter and handling the POS system
Education:

High school or equivalent (Required)
Experience:

Captain Waiter: 3 years (Required)
Language:

Fluent English (Required)
Location:

* Abu Dhabi (Required)