Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionThe Head Sommelier will assume full responsibility for creating the wine menu for all outlets as well as maintain and manage the wine inventory. He shall recommend wines to guests and serve them according to the standards. Training of colleagues on wine related subjects is crucial for his role.Responsibilities

• Have good understanding of the outlets concept, menus and all other facilities the hotel offers in order to recommend and verbally explain those to the guests.
• Oversee all operational and administrative duties related to wine as appropriate and be able to prioritise the required level of engagement in the outlets, depending on business volumes and other related parameters.
• Extensive knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavour and fermentation process.
• Provide guidance in all the outlets in serving and decanting wine and if necessary assisting in the service.
• Create wine lists for all outlets, maintain and rotate wine stock by managing the daily activities.
• Provide adequate wine suggestions depending on the guest preferences and give recommendation in a positive and friendly manner, by promoting and up selling wines, if appropriate.
• Ensure all glass inventory and utensils needed for wine service are in proper condition at all time and list all broken items into the outlet breakage list.
• Follow up all maintenance defaults affecting service.
• Work closely with the Executive Chef and Director of Restaurants to develop and create wine pairing menus, promotions and events in order to maximize revenue and generate opportunities in line with market demands.
• Constantly identify areas for improvement in service and beverage quality through member and guest's comments, comment cards and incident reports and share observations and recommendations
• Carry out regular detailed analysis of wine related sales throughout the hotel.
• Conduct regular wine training for F&B colleagues.
• Maintain a wine costing sheet to manage the cost of sales for wine.
• Provide leadership, direction and support to all colleagues at any time, particularly with wine related matters.
• Consult guests proactively on any wine related matters and provide recommendations that suit their requirements.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
• Handle effectively any kind of customer complaints being verbal or written.
• Deliver highly personalized service to guests by taking wine preferences in consideration and act upon them whenever known.

Skills & Qualifications

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
• Specific Diploma/Degree in wines and beverage.
• Experience as Head Sommelier or Beverage Manager in a high-end restaurant with highest the levels of service is preferred.
• A minimum of 4 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage.
• International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
• Hotel or Bar pre-opening or renovation experience is preferred.
• Extensive knowledge of wines, particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma, flavour and fermentation process.
• Experience in monitoring wine orders, stock and par level, monthly beverage/wine costing sheets, material management sources and inventory
• Creative, innovative and thinks outside the box.
• Proven ability to successfully support, motivate and lead a team.
• Competent computer skills including MS Office or equivalent.
• Excellent verbal and written communication skills in English.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Apply NowFirst Name (required) b10214e7Last Name (required) 315cd040Email (required) 4a08dadeApply Please wait... DoneThank youWe seek for a dedicated and detail-oriented Store Clerk to ensure exceptional service and seamless inventory management. If you are a motivated professional, ready to contribute to the success of the Hotel, we invite you to apply.We seek a detail-oriented and efficient Receiving Clerk to join our pre-opening team to ensure smooth and accurate receipt of goods/services. If you are committed, ready to contribute to the success of the Hotel, we invite you to apply.We are looking for a dedicated and strategic Buyer to join our pre-opening team and support Hotel's procurement needs. If you are the skilled and proactive professional we are looking for, we invite you to apply.Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 6f7df7c4Last Name (required) b8d00dceEmail (required) 4d6573b7Job Alert f6cd6536Departments 2b7680f9 Departments 25ec832fCategories cf89c39a Categories 8cb51746Hotel/Offices 5fd44959 Hotel/Offices ef667e5aSend Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

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