Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the business areaGBS is a group of highly skilled and talented professionals who form an essential part of ADCB\'s continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB\'s strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

• To direct and oversee the payment operations in ADCB in line with the required standards whilst safeguarding the interests of the Bank in order to deliver agreed levels of service and support to internal and external customers
• Direct and oversee the Payment Operations team in the execution of remittances and cheque clearing, monitoring the achievement of service levels to external/internal customers to ensure they are executed in line with ADCB Group/UAE Central Bank (UAECB)/Swift standards/regulations and with no operational loss to the Bank
• Manage operational risk effectively and proactively by implementing adequate controls around the processes, within the Bank\xe2\x80\x99s risk and incident management framework to ensure compliance to relevant regulatory requirements
• Develop and maintain strong working relationships with Group Heads, business units, support functions, external partners, regulatory authorities and engage with key stakeholders on strategic and tactical issues to ensure that the division\xe2\x80\x99s operational capabilities adequately support their business plans.
• Manage self and team in line with ADCB\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
• Contribute to the preparation of the business area\xe2\x80\x99s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation
• Identify opportunities to contribute to organizational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank\xe2\x80\x99s required levels of service in all internal and external customer interactionsSkillsThe ideal candidate should have the following experience:At least 7 years of experience in payment operations with at least 5 years in a senior managerial position

• Bachelor\xe2\x80\x99s Degree in Commerce, Finance, Business Administration or relevant specialisation
• Qualification/Certification in Business Administration/Banking
• Experience of, and exposure to payment operations
• Operational risk and management reporting
• Process improvement and re-engineering

What we offer:

• Competitive Salary:The indicative pay range for this role is AED 21,500 \xe2\x80\x93 AED 32,500 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

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