Job Description

Position: Head Of Operations

Reports to: General Manager

Qualifications

• Minimum Bachelor degree required
• Master's in Business Administration preferred

Experience

• At least 10 years of experience in parking management or a related technology-based industry.
• Proven track record in successfully managing an operations team.

Skills

• Familiarity with UAE Laws regarding Parking legislation
• Delegation skills
• Succession planning skills
• Good English communication skills
• Full computer literacy in Microsoft Office
• A positive attitude
• Negotiation skills
• Plenty of initiative

Primary functions

• Deliver an excellent service to all clients on time, on budget and to specification.
• Deliver exemplary standards of client services at all times. Seek out opportunities to further enhance current, and prospective, client experience.
• Be responsible for the Operations function ensuring that all systems and processes adhere to best practice levels and are correctly aligned within operations, with other internal departments.
• Lead all Operations departments, for car park, valet parking, and related support services
• Mastermind the delivery of new contracted facilities.
• Contribute to the development of operations strategy. Working with individual Heads of Department to develop, evolve and enhance ZONE's Operational delivery.
• Create a high performing operations team and foster talent management. In particular identify high potential individuals for succession planning, ensuring appropriate development plans are in place.
• Ensure all team members have clear measurable objectives and structured performance reviews, 1 to 1s and team meetings.
• Undertake rigorous financial control, setting departmental opex and capex budgets and managing P&Ls.
• Develop, propose and implement strategies for change which will drive improved service and more effective control of costs.
• Act as Incident Manager in Business Continuity Planning and be responsible for managing crisis preparedness.
• Oversee valet parking operations, identify areas for improvement, minimize vehicle incidents, and strive for service excellence.
• Participate as required in internal management forums.
• Personal Competencies
• A track record of delivering results in an operational environment
• Experience in managing staff from diverse cultural horizons and a natural strong cultural awareness.
• Strong inter-personal skills and natural ability to create immediate good relationships.
• Strong communication and leadership skills, a natural ability to communicate and work with multi-cultural audiences effectively.
• Strong skills in internal networking and the ability to pool internal resources in order to achieve projects.
• Strong skills in commercial negotiation, contract and supplier management.
• Excellent organizational skills and ability to lead and manage several diverse projects.
• Ability to support staff during logistic set up and be ready to work "hands on'' when required.
• Strong service orientated attitude.
• Have a strong work ethic and ability to work in a complex cultural and legal environment without breaking any local or corporate rule.
• Be energetic, dynamic, enthusiastic and willing to travel.
• Excellent presentation skills.
• Good knowledge of IT Office tools.
• Experience in risk management/contingency planning.

What We Offer:

• Visa
• Medical insurance self and family

Job Type: Full-time