Job Description

Position Title:

Head of Nursery Operations & Relations

Profile Overview:

We are seeking a dynamic, experienced, and nurturing individual to take on a senior leadership role in our nursery group. This person will serve as a key point of contact for parents, support and guide our nursery managers, and ensure the smooth functioning of daily operations. In addition to operational oversight, they will also lead marketing and communication efforts, helping us tell our story across social media and grow our community presence.

Key Responsibilities:

Operations Oversight

Support and supervise all nursery managers and admin teams

Ensure daily nursery operations run smoothly across branches

Resolve internal challenges quickly and diplomatically

Monitor staff performance, morale, and training needs

Conduct regular site visits and reports to ensure compliance and consistency

Parent Communication & Relations

Serve as a trusted point of contact for parents, handling concerns with empathy and professionalism

Support admissions process and parent onboarding

Lead communication strategies that build trust and transparency

Guide managers in handling sensitive parent matters

Marketing & Social Media

Lead and execute marketing campaigns for enrollment and visibility

Oversee content creation and manage social media platforms (Instagram, Facebook, etc.)

Collaborate with staff to capture authentic classroom stories and milestones

Monitor brand consistency and tone across all public-facing platforms

Strategic Leadership

Participate in long-term planning and improvement of nursery operations

Implement systems for quality assurance and parent satisfaction

Liaise with external partners, suppliers, and regulators as needed

Stay updated on EYFS, Montessori, and KHDA standards

Ideal Candidate Attributes:

Warm, approachable, and emotionally intelligent

Strong background in early childhood education or nursery management

Proven experience in team leadership and parent communication

Confident in marketing, branding, and social media strategy

Excellent organizational, written, and verbal communication skills

Able to balance professionalism with compassion

Skilled at managing multiple nurseries/teams simultaneously

Familiar with Montessori, Reggio Emilia, or progressive early years philosophy (a plus)

Preferred Qualifications:

Bachelor's Degree (or higher) in Early Childhood Education, Business Administration, Marketing, or related field

Minimum 5-7 years in a senior leadership or multi-site management role

Experience working in Dubai or knowledge of KHDA requirements is preferred

Fluency in English (Arabic is a plus)

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month