Job Description

CNS Enterprise Campus Edge solutions (CNS ECE)is a business unit within Cloud and Network Services. Our vision is to become the leading provider of private wireless and industrial automation solutions for industries and government customers by owning the full Profit & Loss (P&L) for solutions for private network operators, regardless of mode (software, professional service, multi-tenancy, and as-a-service). We design and build leading-edge segment-based solutions, enable use-cases, lead product marketing and competitive positioning, and champion the needs of enterprise customers, by teaming across Nokia business groups and ensuring product-market fit for their solutions.



This role is expected to secure revenues and drive profitability in India and Middle East & Africa market unit by leading customer delivery for CNS Enterprise Products and Services in partnership with sales, presales, remote delivery teams and the Engineering units.



Customer Delivery

• Lead Customer Delivery and Support teams in given Market to execute projects, upgrades and provide support across all CNS Enterprise products and solutions. Approve Project Delivery plans.
• Drive Revenues by successful project planning and execution from contract planning to customer acceptance using standardization and digitalisation. Ensure on-time implementation of milestones, project quality, project profitability and customer satisfaction by partnering with remote delivery units, Engineering, supply Chain.
• Adhere to all Nokia processes (SELL, EXECUTE, DELIVER, etc.). Develop and propagate best practices (Deal assurance, PTA and track costs through NCC, project execution, risk mitigation, change management, escalation management) on an ongoing basis.

Financials Management and Forecasting

• Revenue Management - responsible for executing on revenue targets and profitability. Forecast and accelerate revenues, manage risk and upsides through dependencies and efficient cross functional interlocks across ECE Organisation from sales, presales, engineering, and technical delivery teams. Identify sellable additional work to improve revenues and margins. Business reporting of all ECE business and drive Backlog, Book-ship OI and timing.
• Cost Management - responsible for sales margins and baseline cost improvement. Tracking deviation on non-conformance costs working closely with Finance.
• Execute on efficiency and productivity targets keeping FPO oversight.
• Establish strong delivery operations and performance management for accurate project tracking, workforce planning and forecast accuracy (backlog consumption, cost, revenue, etc.). working with PMO

Customer Centricity

• Ensure Customer Centricity through First time right, on-time delivery culture and high degree of responsiveness.
• Ensure clear, transparent and effective communication with customers. Establish sound planning and governance to align expectations and measure progress through execution.
• Improve Customer Satisfaction by ensuring fulfilments of contractual commitments and minimizing quality issues

Business

• Support the implementation of the CNS go-to-market strategy to achieve market targets, drive profitable growth of ECE business and ensure customer success. Define and implement MPS services execution plans with extended teams.
• Drive deliveries by way of more of remotization, standardization and digitalisation as per delivery model
• Establish and nurture customer relationships (decision makers, operations) to help them achieve their business objectives. Utilize customer insights to assist with GTM strategy execution working closely with sales and presales teams.


• Extensive background, > 18 years of extensive experience in Services delivery and Care leadership with an industry knowledge of project management disciplines.
• Graduate and/or post graduate degree in Business Management, Computer Sciences or other relevant field of study.
• High degree of independence with an ability to influence business strategy, direction and opportunities for growth and innovation.
• An ability to extensively analyze complex multi-dimensional issues and significantly improve, change or adapt existing methods.
• A change agent, one who can quickly identify the need for change, adapts swiftly and is an effective leader of change.
• Broad management experience across several functional areas or businesses. Creative thinking skills that can meet and evolve the needs of the business.
• Operates at the senior level of the business effectively with a global mindset and in many different environments.
• Proven ability to lead global, multi-cultural and multifunctional teams with hyper focus on operational excellence and agility.
• Track record and strength in - Business performance reporting and analysis, operational excellence, business insight, interpersonal savvy, drives vision and purpose, cultivates innovation and change.
• Track record of using Digital methods (Digitalization) to improve delivery and business performance.


Come create the technology that helps the world act together



Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work




What we offer



Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.




Nokia is committed to inclusion and is an equal opportunity employer



Nokia has received the following recognitions for its commitment to inclusion & equality:





• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
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