What this job is really like: This role entails leading the Employee Benefits team to handle Group Life and medical insurance business. Jobholders are typically responsible for: This job will typically be measured with the following KPIs Overall responsibility of heading EB dept. with an objective to achieve department business targets, guiding, training & motivating the team and ensure that all the procedures are followed. Work as per the guidance provided by Vice President - Sharjah branch to lead the department. \xc2\xb7 Performance Review (PR) will be based on volume of business converted - Annual commission Target AED 6.5 Million. Renewals - Ensuring that all the renewal procedures are followed to submit renewal and alternative quotes to clients as per agreed timelines with best competitive price to achieve highest renewal retention ratio. Applying the best negotiation/placement strategies to achieve the objective. \xc2\xb7 Renewal retention ratio of 90% to be achieved. \xc2\xb7 Major clients- 100% retention to be achieved New Business - Ensuring all new business enquiries are attended in Timely manner to release best quotations matching clients requirements to achieve highest conversions ratio. Applying the best negotiation/placement strategies to achieve the objective. \xc2\xb7 30% conversion ratio to be achieved \xc2\xb7 TAT of 3-4 Working days for SME and 5-7 Working days for Large Corporates Ensuring best customer servicing of key accounts to ensure highest customer satisfaction. \xc2\xb7 No complaints from clients Endorsements - To ensure that all mails pertaining to New business enquiries, renewals, Endorsements & Claims are answered within the stipulated time frame and solution is provided within least agreed Time frame. \xc2\xb7 PR will be based on replying to mails within a day and solution to be provided within TAT. Claims - To ensure that reimbursement claims for all clients are settled as per agreed TATs. Also ensure that all the approvals are arranged PR will be based on claims settlement within 10-12 Working days. Ensure Endorsement handling in a timely manner to arrange necessary coverage as per the clients requirements. PR will be based on handling the endorsements. Endt = 10 working days Cards = 5-7 working days Develop excellent relationship with insurers at all levels to achieve corporate objectives of better terms, wider cover for clients in order to achieve our business targets. \xc2\xb7 As per feedback from Insurers/Customers/Marketing Staff Maintain excellent relationship with existing Direct clients by visiting them on a regular basis and providing them best service to retain them with us. \xc2\xb7 As per feedback from customers. Assisting Marketing Staff for client meetings when required to present our terms to clients, understand their requirements and helping to achieve desired target premium to win business. \xc2\xb7 PR will based on conversion ratio achieved and feedback from marketing staff. Identify opportunities to cross sell/upsell and ensuring that clients are provided with proper advice and options to medical coverage. \xc2\xb7 PR will be based on the additional policies taken by clients through cross sell/ up sell. Ensuring high degree of accuracy in checking of policy documents and releasing the same on time. \xc2\xb7 Accuracy of documents Ensuring compliance with IA/DHA/DOH regulations as applicable. \xc2\xb7 PR will be based on knowledge of the rules and regulations and compliance. Assist accounts team in collection of outstanding/due premiums. \xc2\xb7 PR based on collections with specified period. Ensure highest levels of systems, efficiency and professionalism. \xc2\xb7 PR based on feedback of internal staff and customers. Core Skills & Knowledge Functional Skills & Knowledge Track Record \xc2\xb7 Understanding the Market \xc2\xb7 Building Effective Relationships \xc2\xb7 Multitasking \xc2\xb7 Assertive \xc2\xb7 Time Management \xc2\xb7 Delivering Results \xc2\xb7 Effective Customer Service / Selling skills \xc2\xb7 Leadership skills \xc2\xb7 Achieving sales targets. \xc2\xb7 Building customer relationships. \xc2\xb7 Ability to lead a medium sized team Possible next career steps include: \xc2\xb7 Deputy Vice President Job Types: Full-time, Permanent Experience:

• Employee benefits in Insurance Broker in UAE: 2 years (Preferred)
• Insurance broker company: 5 years (Preferred)

Language:

• English (Preferred)

Location:

• Sharjah (Preferred)

Application Deadline: 27/06/2024