Head of Digital Products & Customer Experience - Dubai | Al-Futtaim GroupDrive Digital Innovation | Lead Transformational CX Strategies | Shape the Future of Automotive TechLocation: Dubai, UAE
Industry: Automotive | Digital Transformation | Customer ExperienceReady to revolutionize digital experiences and customer engagement for a powerhouse brand in Dubai? Join Al-Futtaim Group, a global leader in innovation and excellence, and spearhead the future of digital products, CX, and automation in the thriving automotive industry.Why Join Al-Futtaim Group?
Established in the 1930s, Al-Futtaim Group is a pioneering multinational enterprise driving excellence across automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees and partnerships with 200+ world-renowned brands, we are redefining customer engagement through cutting-edge digital innovation.Your Mission
As the Head of Digital Products & Customer Experience, you will lead the digital transformation journey, leveraging data-driven insights, CX design, and advanced digital automation. Your leadership will drive end-to-end customer experiences, ensuring seamless omnichannel strategies and groundbreaking digital solutions.Key Responsibilities
- Lead and innovate the Digital Product & CX framework, setting new industry benchmarks.
- Mentor a team of high-performing product managers, fostering a culture of innovation and excellence.
- Craft a visionary roadmap for agile digital development, integrating CX, data analytics, and AI-driven automation.
- Collaborate with key stakeholders to align product strategies with business objectives and market trends.
- Drive digital transformation within the automotive sector, optimizing customer touchpoints and enhancing engagement.
- Stay ahead of the curve with Google Analytics 360, GA4, CRO, and advanced online analytics tools.What You Bring to the Table
- Bachelor's or Master's degree in Business, Marketing, or related fields.
- 10+ years of experience in Customer Experience & Digital Product Management.
- 5+ years of expertise in digital technologies, marketing automation, and team leadership.
- Proficiency in Google Analytics 360, GA4, AI-driven marketing tools, and CRO strategies.
- Exceptional strategic thinking, leadership, and data-driven decision-making skills.
- Strong communication, stakeholder management, and innovation mindset.Perks & Benefits
- Competitive salary plus performance incentives
- Fast-track career growth in a globally renowned enterprise
- Exposure to cutting-edge digital and AI-powered solutions
- Work in a dynamic, future-focused digital ecosystemBe a part of Al-Futtaim's digital revolution. Shape the future of customer experience in the automotive industry. Apply now and drive innovation forward!Job Title Head of Digital Products and Customer Experience Dubai Al Futtaim Group
Head of Digital Products & Customer Experience - Dubai | Al-Futtaim GroupDrive Digital Innovation | Lead Transformational CX Strategies | Shape the Future of Automotive TechLocation: Dubai, UAE
Industry: Automotive | Digital Transformation | Customer ExperienceReady to revolutionize digital experiences and customer engagement for a powerhouse brand in Dubai? Join Al-Futtaim Group, a global leader in innovation and excellence, and spearhead the future of digital products, CX, and automation in the thriving automotive industry.Why Join Al-Futtaim Group?
Established in the 1930s, Al-Futtaim Group is a pioneering multinational enterprise driving excellence across automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees and partnerships with 200+ world-renowned brands, we are redefining customer engagement through cutting-edge digital innovation.Your Mission
As the Head of Digital Products & Customer Experience, you will lead the digital transformation journey, leveraging data-driven insights, CX design, and advanced digital automation. Your leadership will drive end-to-end customer experiences, ensuring seamless omnichannel strategies and groundbreaking digital solutions.Key Responsibilities
- Lead and innovate the Digital Product & CX framework, setting new industry benchmarks.
- Mentor a team of high-performing product managers, fostering a culture of innovation and excellence.
- Craft a visionary roadmap for agile digital development, integrating CX, data analytics, and AI-driven automation.
- Collaborate with key stakeholders to align product strategies with business objectives and market trends.
- Drive digital transformation within the automotive sector, optimizing customer touchpoints and enhancing engagement.
- Stay ahead of the curve with Google Analytics 360, GA4, CRO, and advanced online analytics tools.What You Bring to the Table
- Bachelor's or Master's degree in Business, Marketing, or related fields.
- 10+ years of experience in Customer Experience & Digital Product Management.
- 5+ years of expertise in digital technologies, marketing automation, and team leadership.
- Proficiency in Google Analytics 360, GA4, AI-driven marketing tools, and CRO strategies.
- Exceptional strategic thinking, leadership, and data-driven decision-making skills.
- Strong communication, stakeholder management, and innovation mindset.Perks & Benefits
- Competitive salary plus performance incentives
- Fast-track career growth in a globally renowned enterprise
- Exposure to cutting-edge digital and AI-powered solutions
- Work in a dynamic, future-focused digital ecosystemBe a part of Al-Futtaim's digital revolution. Shape the future of customer experience in the automotive industry. Apply now and drive innovation forward!Post DetailsJob Start Date
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