:JOB DESCRIPTIONBUSINESS DEVELOPMENT

• Design and implement the CX sector strategy ensuring financial performance delivered in line with budget requirements
• Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close
• Lead, design, coordinate and deliver winning proposals (responding to RFIs/RFQs/RFPs) and pitches
• Ensure that programs are costed and priced accurately and appropriately
• Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams), ensuring all delivering to clients\' business objectives
• In association with relevant colleagues, build strong, mutually beneficial relationships with platform partners.

CLIENT RELATIONSHIP

• Taking overall ownership for managing and developing client accounts and relationships.
• Taking overall ownership and works extensively with others on proposal/pitching process, including design & pricing of research, solution for existing clients.
• At every level, ensure that CX is maintaining, building and developing its key accounts.

• Cultivate outstanding client relationships with business leaders, to establish trusted advisor status and uncover new budget opportunities, by demonstrating leadership, adding strategic value and connecting on a personal level
• Consulting with clients to address business/CX challenges and lead the delivery of CX advisory services to address these challenges and deliver a Return on our Clients\' CX Investment (ROCXI)

PROJECT MANAGEMENT

• Taking overall responsibility for the successful management of research projects, ensuring projects are delivered, on-time, on- cost, to the client\'s satisfaction.
• Taking overall responsibility for cross-functional teams.
• Taking responsibility for ensuring quality standards are adhered to, and project briefings & review meetings are completed.
• For significant Projects, lead/support the project team to design and deliver the project through to final output and resolve any major issues
• Ensure ongoing Projects deliver value and are activated within our clients\' businesses
• Support development and delivery of CX Thought Leadership and Marcomms plans, including likes of contributing Thought Leadership articles, presenting at internal and external events and similar

PEOPLE AND LEADERSHIP MANAGEMENT

• Ensuring to follow Ipsos strategy and corporate objectives and responsible for the team managed to follow Ipsos strategy and corporate objectives.
• Encouraging innovation and implementation of solutions in order to increase the efficiency of the team.
• To delegate efficiently to responsible team (clarifications of roles, of task, deadlines, set Up KPIs) in order to contribute to increase the overall efficiency of the project.
• Promoting and sharing of knowledge and development of job skills via: General trainings, providing on-the-job coaching, giving constructive direct feedback; Delegating effectively and Empowering / providing support as necessary.
• Treating others with respect at all times.
• Advanced technical skill and knowledge on all related business unit focus, and specialist in at least two areas of expertise.
• Leadership, management and development of team; empowering and motivating team members to deliver at their best.
• Contribute as a senior leader in the Customer Experience team, supporting Global Service Line Leader to drive the overall success of the business.
• Create a high-performance culture.
• Develop an entrepreneurial and ideas-focused environment.

FINANCE, P&L AND ADMINISTRATIVE

• Support to achieve targeted P&L.
• For his/her own projects, delivering financial targets including TO, GM%: and OPBBGC.
• Controlling GM as per the forecast DC and ensure a proactive follow up of all DC and invoices, responsible to follow up on payment from clients.
• Ensuring all jobs are accurate (end date, forecast GM) and ensuring a follow up of GM. Controlling GM as per the forecast DC and ensure a proactive follow up of all DC and invoices, responsible to follow up on payment from clients.
• Ensuring all jobs are accurate (end date, forecast GM) and ensuring a follow up of GM.
• Taking responsibility on general administrative (timesheets) and HR compliance on personal and team level.

QUALIFICATIONS AND SKILLS:

• Relevant Degree in Marketing/Business/Arts
• Minimum 10 years\' professional experience, with strong evidence of success with building and leading teams
• Quantitative Research experience is essential
• New business development, including identifying strategic opportunities in major accounts and closing complex CX research, advisory and technology solution sales
• Client relationship management, including at C-suite
• Deep knowledge and understanding of Customer Experience, VoC/EFM technology landscape and Automotive/Tech & Telco sector
• Demonstrates substantial functional competence and broad knowledge of the CX industry.
• Ambitious/driven
• Passion for CX
• Demonstrate Ipsos\' Vales: Integrity, Curiosity, Collaboration, Client First and Entrepreneurial Spirit
• Advanced MS Office Skills

About Us:Ipsos is one of the world\'s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we\'re proud to share we\'ve received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

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