We are currently partnered with a global entity based in Abu Dhabi who is looking to hire a Head of CX Design & Excellence to design, implement, and oversee the strategy that puts customers at the heart of everything they do.Responsibilities:
- Develop a customer experience (CX) strategy that ensures happiness, satisfaction, and long-term loyalty
- Define and communicate a clear CX vision embraced across the organization
- Map and analyse end-to-end customer journeys, identifying pain points and opportunities to elevate the experience
- Use customer feedback and data insights to shape journey improvements and impactful solutions
- Collaborate with cross-functional teams to implement solutions that streamline operations and enhance customer satisfaction
- Lead process improvement initiatives to deliver seamless, delightful experiences
- Cultivate a culture of customer-centricity and continuous improvement across the organization
- Establish and track metrics and KPIs to evaluate the success of CX initiativesRequirements:
- 14+ years of experience working within CX Design & Excellence
- Bachelor's degree in Computer Science, IT, or a related field
- A customer-first mindset with a proven ability to design and execute CX strategies
- Experience in journey mapping and data-driven decision-making
- Strong collaboration skills to work across teams and deliver innovative solutions
- A gift for continuous improvement and fostering customer-focused cultures
- The ability to measure impact through CX metrics and KPIsBenefits: ..Consultant Name: Sonny MeddleConsultant Email:

Mark Williams