:About UpliftUplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends. Follow us on LinkedIn:About Our ClientWe are hiring on behalf of our client, a leading travel agency in the UAE, seeking an experienced Head of CRM to join their team in Abu Dhabi, UAE.The ideal candidate will have a proven track record in customer relationship management and business development within the travel industry.Requirements:Key Responsibilities:

• Manage and maintain strong relationships with existing clients, ensuring satisfaction and long-term retention.
• Communicate regularly with clients to understand their needs, address concerns, and deliver exceptional service.
• Identify and capitalize on new business opportunities in the travel industry, focusing on products such as travel management, holiday packages, and visa services.
• Develop and execute strategies to expand the client base and drive revenue growth.
• Propose customized solutions and enhancements in travel management, holiday packages, and visa services to exceed client expectations.
• Negotiate and finalize contracts with clients, ensuring favorable terms in all business segments, particularly travel management, holidays, and visa services.
• Gather and analyze client feedback to identify improvement areas and implement corrective measures.
• Prepare detailed reports on client engagement, business development efforts, and market trends for senior management review.
• Ensure compliance with industry regulations and internal policies in all interactions and activities.

Requirements:

• Bachelor's degree in a related field.
• Extensive experience in the travel industry, with an in-depth understanding of travel management, holiday products, and visa services.
• Proven expertise in Customer Relationship Management and Business Development within the travel sector.
• Proficiency in English is a must, and Arabic is preferred.
• Strong analytical and strategic thinking abilities.
• Excellent communication and interpersonal skills.
• Demonstrated leadership and team motivation skills.

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