Job Description

Are you an experienced leader with a passion for customer service and the beauty industry? •We seeking a Head of Call Center to lead our customer support operations and enhance client satisfaction.•

Key Responsibilities:

• Oversee the daily operations of the call center, ensuring high-quality customer service and efficiency.
• Develop and implement call center strategies to improve performance and customer experience.
• Manage and mentor a team of call center agents, providing training and support to achieve sales and service goals.
• Analyze call center metrics and reports to identify trends, areas for improvement, and training needs.
• Collaborate with other departments to streamline processes and enhance service delivery.
• Handle escalated customer inquiries and complaints professionally and effectively.

Qualifications:

• Proven experience in a call center leadership role, preferably in the beauty, wellness, or healthcare sectors.
• Strong understanding of customer service principles and a track record of improving client satisfaction.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and make informed decisions to drive performance improvements.
• Proficient in CRM software and call center management tools.
• Fluent in both Arabic and English.
• Degree in Business Administration, Management, or a related field is preferred.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.
• Employee benefits and discounts on clinic services.

•If you are ready to lead a dedicated team in an exciting and growing industry, please submit your resume and a cover letter detailing your relevant experience.•

Join us and help us redefine beauty and wellness!

Job Types: Full-time, Permanent