What you will do:Leadership:

• Lead the PMO, Process, Product and TCM team, hiring and managing staffing requirements

• Oversee the delegation of work to Project, Process, Product, Trade Cycle Manager and Subject Matter experts

• High-level of engagement and involvement of the team in multiple areas across the business.

• Set annual performance targets for individuals and the team and conduct performance reviews.

Partnerships:

• Establishing new partnerships in other regions to expand the Al Futtaim Finance footprint of Financial Services, Rental & Leasing and Subscription into new markets

• Negotiating new partnerships to establish mutually beneficial relationships to support the growth of AFF

• Developing strategies to increase brand awareness and grow audiences for specific partners products or services

• Evaluating the performance of existing partnerships to identify opportunities for improvement

• Developing and managing effective marketing campaigns to promote specific partners products and services

• Communicating with partner companies on behalf of the organization to ensure that all parties are satisfied with the status of partnerships

• Developing and implementing strategic plans that align with partner goals and objectives

• Monitoring market trends and competitor activities to identify potential opportunities for new partnerships

Governance of partnerships:

• Actively manage all SLAs and ensure these are being met

• Actively manage all committees to ensure the partnership principles are being met

• Track and report on open issues, agreed tasks & risks

• Managing relationships with partners to ensure the results of the collaboration is meeting the objectives set-out by Al Futtaim

• Establishing effective communication channels with partners to foster productive working relationships

Product Management:

• Lead the Product Management team and operating model based on the Al Futtaim Group guidelines

• Ensure the Al Futtaim Group Standard for product management capabilities, certifications and qualifications for Product Managers, success measurement criteria, methodologies, tools to be used, etc.

• Lead the development of new products and services for all financial services entities

• Develop a product management structure that supports launch of new brands and mobility solutions

Project and Process Management:

• Lead the PMO and operating model based on the Al Futtaim Group guidelines

• Ensure the Al Futtaim Group Standard for project & process management capabilities, certifications and qualifications for Project & Process Managers, success measurement criteria, methodologies, tools to be used, etc.

• Create a Centre of Excellence to nurture project and process management practitioners and share knowledge to the Al Futtaim Finance business divisions of Finance, Rental & Leasing and Subscription, across all countries.

Project and Process Management Monitoring & Reporting:

• Summarize and report overall program status progress

• Manage the issues, risks and dependencies, required to articulate mitigations, resolutions plans and drive path forward for high-level work items and work with service delivery leaders to take corrective action as needed

• Oversee Project and Process Managers for the delivery of projects/programs on time, within the scope and on budget

• Provide strategic recommendation to enhance the success of programs/projects

Trade Cycle Management :

• Design a clear sales and marketing Trade Cycle Management (TCM) strategy for Al Futtaim Group in order to increase retention

• Develop TCM approach with all Al Futtaim stakeholders (departments of Brand, AFF, COEs) and partners for effective planning and mutual understanding

• Develop a dedicated implementation plan for TCM products

• Develop effective TCM KPIs tracking tools

• Design system(s), processes and collateral to increase customer centricity

• Work closely with banking partner, Brands and COEs to deliver an aligned customer approach

• Communicate and implement processes, policies and systems in areas of responsibility and monitor their respect

• Be accountable for defining and driving change for in-life customer value by delivering solutions that meet customer needs and objectives

• To organize his/her activities to have a permanent watch at the market evolution in terms of new financial offers in cooperation with the Brands

Trade Cycle Management Governance:

• Establish a center of excellence specializing in developing, managing, and driving new trade cycle management activities to support the Al Futtaim Finance, Brands and COEs to achieve their Retention goals

• Establish and maintain and regular reporting and monitoring of all Retention KPIs to drive performance

• Establish and operate a regular trade cycle management forum with all Al Futtaim Brands & COEs to drive joint retention activities.

• Monitor Retention performance and develop clear goals, objectives and actions to improve all retention KPIs across Al Futtaim Auto Group

Bayt