Overview:Over the past two decades, The First Group has forged a reputation as one of the hospitality industrys leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary .Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collections urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the citys heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the worlds most exciting metropolis. :We are seeking an enthusiastic, personable, and organized Head Hostess to join our team. In this role, you will be responsible for overseeing the guest experience in the hotels dining area, ensuring a welcoming, efficient, and high-quality service. You will manage the front-of-house operations, supervise the hosting team, and work closely with the food and beverage staff to provideKey Responsibilities:
Greet and welcome guests upon arrival in a friendly and professional manner, ensuring that they feel valued and well taken care of. Escort guests to their tables and manage the seating arrangement efficiently.
Lead and supervise the host/hostess team, providing guidance and ensuring smooth operations. Assign seating duties, manage reservations, and handle guest queries as they arise.
Oversee and manage reservations, ensuring that guest preferences are noted, and seating arrangements are optimized to maximize efficiency and guest satisfaction.
Ensure a high level of guest satisfaction by monitoring the guest experience throughout their meal, addressing any concerns or special requests promptly and professionally.
Collaborate with the food and beverage team, kitchen staff, and management to ensure smooth communication between departments, particularly regarding guest seating, special requests, and dining preferences.
Ensure the reception area, waiting areas, and host stations are clean, well-organized, and inviting for guests.
Effectively manage waiting lists during peak times, ensuring guests are informed of wait times and are kept comfortable while waiting.
Coordinate special seating arrangements for VIPs, large parties, and special events, ensuring a seamless experience for all guests.
Assist in training and onboarding new host/hostess staff, ensuring they understand company policies, guest service standards, and operational procedures.
Foster a positive, welcoming, and professional atmosphere at the front of the house, setting the tone for the entire dining experience.
Desired Skill & Expertise:
Proven experience in a front-of-house role, preferably as a hostess or head hostess, within a hotel setting.
Strong leadership skills with the ability to motivate and manage a team of host/hostess staff.
Exceptional communication skills, both verbal and written, to interact with guests and staff in a professional and courteous manner.
Excellent organizational skills, with the ability to manage multiple tasks simultaneously, especially during busy periods.
A keen eye for guest service, with a strong commitment to maintaining high standards of customer care and satisfaction.
Problem-solving abilities to handle guest complaints, seating issues, or other challenges that may arise during service.
Ability to remain calm and composed under pressure, particularly during peak hours.
Knowledge of restaurant operations and familiarity with reservation systems POS system.
Flexible and adaptable, with a willingness to work evenings, weekends, and holidays as needed.