Job Description

Position Overview
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Who we are
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### Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.




Treasured by guests. Cherished by employees. Celebrated worldwide.




Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
### Reference

2024-5113
Your future, our legacy
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### Hotel


The Lana - Dorchester Collection

### Division & Department


Food & Beverage - Restaurant

### Job Title


Head Hostess

### Contract Type


Permanent

### Status


Full time

### Position Overview



We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.



Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.



We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Hostess you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.


### What you'll get



As a Head Hostess at The Lana, Dorchester Collection Dubai, here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge


### What you'll do



You'll love what you do and take pride in delighting our guests:

• You will take an integral part of the day-to-day operations of the restaurant to ensure our guests receive nothing but the best experience.
• You will be in charge of leading the team of hostess, managing and maximizing reservations, liaising with regular guests and ensuring immaculate personal presentation of the team.
• You will also be in charge of warmly greeting our guests, escorting them to their tables, farewelling at the end, responding to guest enquiries by email or telephone, by being well versed and holding a strong knowledge of the offerings in the outlet, you are able to convert enquiries into reservations which will assist in the outlet achieving their targets
• Serving others is your passion, you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
• You will also be in charge of ensuring the rest of the team is aware of upcoming reservations, special events and guest chefs/bartenders ensuring their knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Hostess you'll have the opportunity to bring these to life and continue to create our legacy.
• You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
• By taking part in a daily team briefing pre-service, you ensure you and the rest of the team are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
• Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation whilst cross selling other hotel outlets to existing guests.


The items shared are the essence of a day in the life of a Head Hostess, but we'll make sure you are provided with specifics on how we care for our hotel.


### What you'll bring



• You'll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.


Position location
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### Job Location


United Arab Emirates

### Location


Dubai