Head Hostess
Abu Dhabi, United Arab Emirates
Job Description
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Job Role: Head Hostess Job Location: Stand-alone restaurant, Yas Mall, Abu Dhabi Reporting Line: General Manager About the role As a Head Hostess at 971 Hospitality LLC, you will use your charm to carry out a natural conversation with Guests without sounding scripted or intrusive. You will demonstrate your effective communication skills, customer service skills and your efficiency as a team player by working closely with the Bar and Dining area team. You will have the opportunity to be part of the best restaurants, bars and pubs and showcase your ability to work positively in a fast-paced environment. We also make sure you have the right support with the right training and leadership along the way. You will attend both external and internal training courses, developing your skills and fine-tuning your food and beverage acumen. About you Ideally, wed love you to have an international exposure in related field or either 2-year experience worked in a stand-alone semi-fine dining restaurant. Main Responsibilities:
- Greets guests, escorts them to tables, and provides menus
- Manage waiting list and coordinate with Guest Relation Manager
- Offer appropriate seating arrangements
- Receive and record customers dining reservations
- Set up dining rooms and make reservation arrangements
- Ensure all orders are filled in a timely and accurate manner
- Maintain clean and organized tables and work area
- Observe proper grooming and personal hygiene at all times
- Assist waiters and head waiters when needed
- Ensure all guests receive positive and professional Greeting to the highest standards to exceed the customer's expectations
- Handles guest problems and complaints
- Manages the Hosts working schedules
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Performs other duties pertinent to this job as assigned.
- Minimum 3 years of experience in similar position in hospitality industry and fine dining concept
- Proficient in English communication (written & verbal)
- Excellent communications and interpersonal skills
- Basic computer skills (recommended to have previous experience in restaurant software)
- Customer oriented with a positive attitude and smiling face
- Friendly and approachable
- Cooperative and self-giving team player
- Ability and willingness to perform under stress
- Positive and high energy level
- A willingness to go the extra mile in ensuring guests\' needs are met
- A huge passion for customer service and hospitality
- Competitive salary
- Annual flight ticket
- Medical Health Insurance
- Incentives
- Career growth opportunities: Cross training to other department and internal company transfers
- Do you have at least 3 years of experience in a similar position
- How many years of experience do you have using reservation system?
- How many years of experience do you have in using a reservation system?
- Head Hostess: 3 years (Required)
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Job Detail
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Job IdJD1683038
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned