Company DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passionSOFITEL DUBAI THE OBELISKSofitel Dubai the Obelisk is Sofitels largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French Joie de Vivre. Guests have the option to unwind at the Sofitel Spa with LOccitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatheringsSofitel Dubai the Obelisk will infuse the brands essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!The PositionTo oversee and direct the day to day operation of Butler department and to assist in the forward planning of the department. Promotes the work culture and the companys core valuesKEY ROLES & RESPONSIBILITIES
Has full awareness, manages and supervises all tasks of his/her staff.
Directs the work assignment of supervisory and non-supervisory personnel
Monitors butlers to ensure residents receive prompt and courteous service
Informs other operating departments of matters concerning to Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information, Housekeeping, to ensure all residents receive consistent service from all staff, in addition to communicating with Engineering, Laundry, Sales, Food & Beverage, Reservations etc
Schedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied rooms
Inspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
Ensures that consumption of resident supplies is under control
Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents
Performs related duties and special projects assigned
Is fully aware of Sofitel Standards
Performs related duties and special projects assigned
Ensure that Butlers deliver the Sofitel touch by exceeding the residents expectations and providing pro active personalized service
Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
Ensures that the team adheres to the core values and the brand dimension of Sofitel Dubai the Obelisk
Ensure that repeat residents are met and greeted on a daily basis and profiles are updated
Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
Ensures all communication is carried clearly between the team and the Director of rooms
Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department
Conducts regular trainings and role plays to ensure all trainings are understood by the team
QualificationsPERSONAL ATTRIBUTES
Good organizational skills
Good level of engagement with residents
Ability to manage a multi-cultural workforce
Excellent leadership & communication skills
Display high levels of integrity, dedication and support for continuous improvement
Flexible management style to meet the challenges of a changing work environment
Good knowledge of the entire Butler Service Operations
Must be a self-starter, coach & mentor who can motivate the Team to perform their best
Knowledge of Opera Property Management System preferred
Ability to ensure security and confidentiality of guest and hotel information
Ability to work with constant interruptions with a high degree of professionalism
Ability to prioritize and organize work assignments; delegate work
QUALIFICATIONS
Degree from School for Tourism & Hotel Management
EXPERIENCEMinimum 3 - 5 years relevant experience with at least 2 year at a supervisory level