• To ensure that beverage outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times, following Emirates Palace Mandarin Oriental standards.
• To be constantly involved in the operation, to ensure that there is a senior manager opening and closing every single function.
• To ensure that the staff entertains the guests in the bar.
• To train the bartenders in freestyle, mixology, and cocktails.
• To conduct daily pre-shift briefings to employees on preparation, service, and menu.
• To approach guests suggesting a cocktail/wine or non-alcoholic beverage and recommending promotional items.
• To use approved suggestive selling techniques to upsell products with higher profit margins.
• To maintain knowledge of bar inventory and wine selection to respond appropriately to guest questions.
• To maintain a thorough knowledge of beverage recipes and mixing procedures.
• To maintain responsibility for the setup and cleanliness of the entire bar.
• To be responsible for an attractive display of the beverage selection.
• To maintain a thorough knowledge of standard policies and procedures regarding cash handling, check-writing, credit cards, city ledger, and customer ledger.
• To evaluate the bar and beverage menus and give suggestions for improvement to the Restaurant Manager / General Manager.
• To ensure that the bar/lounge and the other beverage outlets are stocked with mise-en-place and kept clean and tidy at all times.
• To have a thorough knowledge of how to handle intoxicated individuals.
• To have full knowledge of alcohol and liquor policies and regulations, and comply fully with them.
• To maintain the bar reservation list, and check the bar reservations list frequently during the shift.
• To prepare the bar business and marketing plan, together with the Restaurant Manager and budget together with the Restaurant Manager.
• To liaise with the Kitchen and Beverage department on daily operations and quality control.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
• To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.
• To ensure that the bar/lounge and the other beverage outlets\' cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
• To establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventory items, and to ensure that the bar is adequately equipped.
• Conduct monthly inventory checks on all operating equipment and supplies.
• To control the requisitioning, storage, and careful use of all Operating Equipment and Supplies.
• To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
• To ensure effective payroll control through a flexible workforce, maximizing utilization of employees, and close cooperation with other Food & Beverage Outlets.
• To analyze the budget, and take action when required.
• To participate in the formulation of the Annual Operating Budget in determining projected revenues and expenses, operating equipment, and FF&E requirements in line with the compilation of the Annual Business Plan.

Requirements & Key Competencies

• Diploma in Hospitality Management or equivalent, WSET certification is a big advantage
• Experience in the same role within luxury restaurant / bar, resort experience is a plus
• Enjoys interaction with the people, engaging and outgoing personality
• Excellent communication skills

Apply NowFirst Name (required) b1a97799Last Name (required) 7259552cEmail (required) 12c1ab03Apply Please wait... DoneThank youThere are currently no jobs matching this criteriaSign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 56bcf2f6Last Name (required) 4fce5afaEmail (required) e8cd1a68Job Alert bec654c2Departments 578caef8 Departments e881b9b7Categories fd7e8608 Categories 7088f050Hotel/Offices ebbc357c Hotel/Offices 08fa3c21Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

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