Job Description

Overview

: We are seeking a skilled and dedicated Hardware Repair & Decommissioning Technician to join our Data Center Operations team. In this role, you will be responsible for maintaining, troubleshooting, and repairing various hardware components in our data center environment. The ideal candidate is detail-oriented, has excellent problem-solving skills, and can work effectively in a fast-paced, operational setting.

Key Responsibilities:

1. Diagnose and repair hardware issues on servers, networking equipment, and other data center infrastructure.

2. Replace components such as K2 cards, hard drives, SSDs, motherboards, and other server parts autonomously under minimal guidance from experienced technicians.

3. Troubleshoot and resolve issues within established Service Level Agreements (SLAs).

4. Assist in server rack installation, decommissioning, and maintenance.

5. Execute decommissioning procedures for servers, storage devices, networking equipment, and other data center hardware.

6. Safely remove equipment from racks and prepare it for disposal or recycling according to AWS protocols

7. Perform data sanitization procedures to ensure all sensitive information is securely erased from storage devices

8. Document all decommissioning activities, including equipment serial numbers, asset tags, and disposal methods on web-based ticketing systems.

9. Assist in updating inventory management systems to reflect decommissioned equipments.

10. Identify and report any discrepancies or issues encountered during the decommissioning process

11. Collaborate with AWS technicians during network troubleshooting and hardware repairs.

12. Interact professionally with employees, third-party vendors and contractors working on-site.

13. Adhere to and promote AWS's stringent security and safety best practices.

14. Update progress through web-based ticketing systems and provide regular status updates.

Physical Requirements:

Ability to lift and move materials up to 40 pounds individually, and participate in group lifts for items over 41 pounds.

Capable of working in cramped and/or elevated locations.

Comfortable with bending, lifting, stretching, and reaching.

Able to stand and walk for up to 8+ hours a day.

Constant background noise from equipment fans and cooling systems

Can safely ascend and descend ladders, stairs, and gangways without limitation.

Work Environment:

Exposure to cutting-edge technology and infrastructure

Awareness of electrical hazards and proper handling of high-voltage equipment

Strict adherence to safety protocols, including wearing appropriate Personal Protective Equipment (PPE)

Emergency procedures for fire, power outages, and other potential incidents

Traveling may required on some occasions within UAE between Emirates.

May involve working in elevated locations and hot aisles.

Maintaining a clean, dust-free environment to protect sensitive equipment

Following proper procedures for disposal of packaging materials and obsolete hardware

Use of specialized tools and diagnostic equipment

Key Skills and Qualities:

1. Strong troubleshooting and problem-solving abilities

2. Excellent attention to detail and ability to follow precise instructions

3. Good communication skills for team collaboration and documentation

4. Ability to work under pressure and meet deadlines

5. Basic understanding of networking concepts

6. Familiarity with ticketing systems and workflow management

7. Commitment to maintaining high safety standards and fostering a safety-first culture

Education and Experience:

High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

Previous experience in IT hardware repair or similar technical role is a plus

Relevant certifications (e.g., CompTIA A+, Network+) are beneficial

Understanding of basic computer hardware architecture, and basic knowledge of networking infrastructure (cabling and networking equipment identification)

Strong Communication Skills

Fluent English is required for this role.

Hardware troubleshooting knowledge.

Knowledge on Data Center industry is advantageous

Passionate about IT infrastructure and hardware

Note: All physical requirements are expected with reasonable accommodations. Some travel may be required traveling between sites within the Emirates.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

License/Certification:

UAE Driving License (Preferred)
Willingness to travel:

50% (Preferred)
Application Deadline: 18/03/2025