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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the worlds largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

• To identify and report hazards and maintenance requirements in the work place and immediately report to the Recreation Supervisor
• To check your area on a daily basis. To make sure that it is safe, clean and fit for guests use
• To assist the guests with towels and bathrobes
• To be fully aware of the gym products and procedures
• To attend daily briefings
• Ensure all opening up, closing down procedure are adhered to daily in order to offer smooth efficient service
• To be fully aware of and work in accordance with the Standard Operating Procedures and Emergency Action Plan for your department
• Ensure all areas are clean and all gym equipment is in full working order

Training

• To attend and participate in departmental and hotel training to ensure consistent delivery of product & service standards
• Complete training targets each month and be actively involved in any training organized by the department / hotel
• Complete Personal Training Records (Training Book)

Health & Safety

• Give immediate First Aid in the even of an injury or trauma
• To be fully aware of the fire emergency evacuation plan and health and safety regulations
• To ensure that all accidents, incidents and hazards are reported immediately
• To ensure that all equipment and furniture is clean and well maintained and that any hazards are repaired or removed from the operation
• Be fully conversant with the emergency procedures and your responsibilities in the event of any emergency

General

• Promote a professional image and give full co-operation to all clients with a prompt, caring and helpful attitude
• To work as a team with all colleagues to ensure equality in the workplace is maintained without racial or sexual discrimination
• To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures
• Maintain professional confidentiality and never disclose any information relating to the Hotel / Clubs internal affairs
• Meet all legal requirements under U.A.E law and company policy
• To comply with statutory & legal requirements for fire, health & safety and employment
• To report for duty in good time, clean & tidy and wearing the correct departmental uniform standard
• To give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the Hotel in response to business and clients needs
• To assist in creating an environment which promotes staff morale, encourages employees to have pride in their department and their skills ensuring maximum efficiency
• To assist in the delivery of departmental service standards
• Any other duties as and when requested by the Director of Recreation

Key CompetenciesCustomer Focus

• Actively seeks feedback from customers rather than wait for complaints
• Critically evaluates ones own performance and consistently sets high standards
• Insists on clarity of roles, functions and tasks
• Sets up and maintains systems of information, ensures procedures are being followed
• Consistently produces error free output
• Is always concerned with maintaining standards accuracy and quality

Team Work

• Willing to share freely knowledge, information, ideas and experience to assist others
• Gives credit and recognition to others
• Talks frequently about the importance of considering other departments as part of the overall team
• Works with and supports others as part of a team both within and across functions
• Understands the needs to work together to create an environment of cooperation and mutual responsibility
• Encourages two-way communications, confirms the message has been understood and seeks feedback
• Convey a message, verbally or in writing to both individual and groups
• Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors
• Encourages teamwork within the team as well as with other teams, departments and divisions

Qualifications

• Minimum 1 year experience as similar role
• Safety oriented First Aid
• CPR 1 Basic Rescuer

Additional Information

Raffles Hotels & Resorts