Job Description

job brief:

a great experience starts with the people who deliver it, we believe that delivering unforgettable pausing experience starts with our front line, our Guest Relations Specialist, who are the main touch point with our guests that ensure all their requests are met and are all satisfied with the experience. are you equipped with the right tools and ready for a unique journey? then you are welcomed.

responsibilities:

orchestrate day-to-day Front Office operations, from reviewing arrivals, room allocations, amenities, ensure special request are done and more.

coordinate with other departments and outside suppliers if needed to ensure excellent service delivery.

manage guests requests and answer their inquiries

address guests complaints, escalate matters if needed and follow up on corrective actions

ensure all related departments and personals are up-to-date with daily schedules, expectations and requests

introduce PAUSEAWAY and the property and its facilities to guests

establish friendly relationships with guests

pick up B2C sales calls and answer prospect guests inquiries

Requirements

bachelor's degree is preferred

relevant experience in a similar position is preferred

previous experience working in the hospitality industry OR with lifestyle brands is preferred

excellent communication skills both in Arabic and English

proficient in the use of Microsoft Office and Front Office System

creative problem-solver and organizational abilities

must understand the company concept and be align with the vision

ability to work both autonomously and in a team setting