Job Description

o Greets patients and/or Guests arriving at the outpatient clinics, to assists as required. o Registers all outpatients upon arrival as per policy. o To maintain Patient Confidentiality. o Identification of Patient Valid documents i.e., EID or Passport. o Checking eligibility for insurance approval. o Schedules, reschedules, cancels, and confirms outpatient and medical services as required. o Initiate accurate process to complete the patient's registration ( insurance or self- paying.) o Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB's (from online insurance portals) service wise. o Coordinates with Nursing and other Departments to resolve patient's queries. o Informing patients when there are delays for diagnostic or treatment services. o Directs patients to appropriate clinics/areas. o Submits documents related to cash collection and refunds to Chief Cashier. o Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor. o Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier. o Cash collection according to the individual collection report must be deposited in the Main Cash Box. o Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team. o Assists in training of the new employees as directed by supervisor. o Knowledge of insurance protocols. o Coordinates with insurance department and clinic for preauthorization of services. o Knowledge in basic medical terminology ( limited to front office ).



o Greets patients and/or Guests arriving at the outpatient clinics, to assists as required. o Registers all outpatients upon arrival as per policy. o To maintain Patient Confidentiality. o Identification of Patient Valid documents i.e., EID or Passport. o Checking eligibility for insurance approval. o Schedules, reschedules, cancels, and confirms outpatient and medical services as required. o Initiate accurate process to complete the patient's registration ( insurance or self- paying.) o Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB's (from online insurance portals) service wise. o Coordinates with Nursing and other Departments to resolve patient's queries. o Informing patients when there are delays for diagnostic or treatment services. o Directs patients to appropriate clinics/areas. o Submits documents related to cash collection and refunds to Chief Cashier. o Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor. o Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier. o Cash collection according to the individual collection report must be deposited in the Main Cash Box. o Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team. o Assists in training of the new employees as directed by supervisor. o Knowledge of insurance protocols. o Coordinates with insurance department and clinic for preauthorization of services. o Knowledge in basic medical terminology ( limited to front office ).



High School-Diploma-Bachelor