OverviewImperial College London Diabetes Centre (ICLDC), a M42 partner, is a state-of-the-art outpatient facility that specialises in diabetes treatment, research, training and public health awareness.In just over a decade, the Centre has gained international renown for its holistic approach to the treatment of diabetes and related complications that enables patients to receive the full spectrum of care they need in one place.ICLDC was established in 2006 in Abu Dhabi by Mubadala in partnership with the UKxe2x80x99s Imperial College London to address the growing demand for diabetes care in the UAE. The centre now operates three branches across Abu Dhabi and Al Ain, touching the lives of more than one million people through patient-centric programmes and public health initiatives.About the RoleWe are searching for UAE Nationals to be a part of our Patient Access Services team.As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification, and customer support, all while maintaining the highest standards of service excellence. Additionally, this position requires translation support (Arabic to English/English to Arabic) and clinical assistant duties, contributing to seamless communication and patient care.This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.Responsibilities
Greet and assist patients, ensuring a positive and professional first impression.
Manage patient pre-registration, verify insurance eligibility, and schedule appointments.
Handle cash collections, billing inquiries, and ensure accurate patient identification.
Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
Perform clinical assistant duties as required.
Ensure compliance with DOH, DHA, and JCI regulations.
Communicate effectively with patients, families, and medical teams in a timely and professional manner.
Maintain patient confidentiality and uphold hospital policies and procedures.
Contribute to process improvements and initiatives aimed at enhancing service excellence.
Qualifications
UAE National with a family book
1-3 years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
Strong attention to detail with the ability to work efficiently in a fast-paced environment.
Excellent communication and interpersonal skills with a patient-centric approach.
Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
Fluency in both English and Arabic, with the ability to serve as a translator.