Guest Service Executive
Sharjah, United Arab Emirates
Job Description
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Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
- Registers all outpatients upon arrival as per policy.
- To maintain Patient Confidentiality.
- Identification of Patient Valid documents i.e., EID or Passport.
- Checking eligibility for insurance approval.
- Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
- Initiate accurate process to complete the patients registration ( insurance or self paying.)
- Collecting Payment, i.e., Cash, Deductibles, Co insurance, and Copayment as per insurance and/or SOBs (from online insurance portals) service wise.
- Coordinates with Nursing and other Departments to resolve patients queries.
- Informing patients when there are delays for diagnostic or treatment services.
- Directs patients to appropriate clinics/areas.
- Submits documents related to cash collection and refunds to Chief Cashier.
- Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
- Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
- Cash collection according to the individual collection report must be deposited in the Main Cash Box.
- Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office Claims Submission Team.
- Assists in training of the new employees as directed by supervisor.
- Knowledge of insurance protocols.
- Coordinates with insurance department and clinic for preauthorization of services.
- Knowledge in basic medical terminology ( limited to front office ).
Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
- Registers all outpatients upon arrival as per policy.
- To maintain Patient Confidentiality.
- Identification of Patient Valid documents i.e., EID or Passport.
- Checking eligibility for insurance approval.
- Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
- Initiate accurate process to complete the patients registration ( insurance or self paying.)
- Collecting Payment, i.e., Cash, Deductibles, Co insurance, and Copayment as per insurance and/or SOBs (from online insurance portals) service wise.
- Coordinates with Nursing and other Departments to resolve patients queries.
- Informing patients when there are delays for diagnostic or treatment services.
- Directs patients to appropriate clinics/areas.
- Submits documents related to cash collection and refunds to Chief Cashier.
- Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
- Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
- Cash collection according to the individual collection report must be deposited in the Main Cash Box.
- Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office Claims Submission Team.
- Assists in training of the new employees as directed by supervisor.
- Knowledge of insurance protocols.
- Coordinates with insurance department and clinic for preauthorization of services.
- Knowledge in basic medical terminology ( limited to front office ).
High School/Diploma/Bachelor
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Job Detail
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Job IdJD1673385
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned