Guest Service Assistant

Dubai, United Arab Emirates

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Key Responsibilities:

Greet guests warmly and assist with check-in and check-out processes.
Provide information about hotel services, amenities, local attractions, and directions.
Handle guest inquiries, complaints, and requests promptly and professionally.
Coordinate with housekeeping and maintenance staff to address any guest issues.
Assist with reservations, room assignments, and any special guest requests.
Ensure the lobby and reception areas are clean, organized, and welcoming.
Process payments and maintain accurate billing records.
Maintain detailed records of guest interactions and transactions.
Support other departments as needed to ensure a seamless guest experience.
Assist with administrative tasks such as filing, data entry, and generating reports.

Requirements:

High school diploma or equivalent.
Previous experience in a customer service or hospitality role preferred.
Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
Strong organizational and multitasking abilities.
Proficiency in using hotel management software and Microsoft Office Suite.
Attention to detail and a commitment to providing outstanding guest service.

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