Guest Service Assistant
Dubai, United Arab Emirates
Job Description
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Key Responsibilities:
- Greet guests warmly and assist with check-in and check-out processes.
- Provide information about hotel services, amenities, local attractions, and directions.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Coordinate with housekeeping and maintenance staff to address any guest issues.
- Assist with reservations, room assignments, and any special guest requests.
- Ensure the lobby and reception areas are clean, organized, and welcoming.
- Process payments and maintain accurate billing records.
- Maintain detailed records of guest interactions and transactions.
- Support other departments as needed to ensure a seamless guest experience.
- Assist with administrative tasks such as filing, data entry, and generating reports.
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in using hotel management software and Microsoft Office Suite.
- Attention to detail and a commitment to providing outstanding guest service.
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Job Detail
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Job IdJD1672486
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned